Quality Assurance Supervisor

At PBI-Gordon Companies, and our subsidiaries PBI-Gordon Corporation, Pegasus Laboratories, and PetAg, Inc, our priority is people, pets, and the places they go.  As employee owners, we support each other in building our careers as well as our companies.  Our foundation is rooted in integrity, innovation, partnership, and pride. Come grow with us!

Job Summary:  The Quality Assurance Supervisor is responsible for overseeing daily QA operations to ensure products and processes comply with current Good Manufacturing Practices (cGMP), FDA, EMA, Health Canada, VICH guidelines, and other regulatory requirements. This role provides leadership to the QA team, supports cross-functional collaboration, and drives continuous quality improvement initiatives within the organization. 

Primary Responsibilities/Activities: 

• Oversee daily QA operations including raw material/packaging component inspection and release, production floor inspections, label issuance, document control, batch record review and release, deviation management, and change control processes across 2 shifts. 
• Ensure compliance with all applicable regulations (GMP, FDA, EMA, Health Canada, VICH) and company quality standards. 
• Manage and participate in internal, supplier, customer and regulatory audits; oversee timely resolution of audit findings and implementation of corrective and preventive actions (CAPA). 
• Exercise independent judgment to initiate or halt production operations based on quality, safety, and/or regulatory concerns. 
• Support and respond to urgent business needs, including corrective actions and critical quality-related decisions. 
• Conduct, monitor, and improve training programs to ensure all employees maintain required knowledge and competency levels. 
• Supervise, mentor, and manage the workload of QA team members while supporting their professional growth. 
• Lead investigations into quality deviations, non-conformances, and customer complaints; ensure thorough root cause analysis and effective CAPA implementation. 
• Drive process improvement initiatives to enhance product quality, ensure compliance, and increase operational efficiency. 
• Collaborate cross-functionally with Production, QC, Technical Services, and other departments to ensure alignment with quality objectives. 
• Collaborate with internal and external stakeholders to identify and resolve quality risks, issues, or concerns. 
• Maintain and track quality metrics to monitor trends, identify improvement areas, and report key performance indicators (KPIs) to management. 
• Effectively lead and participate in meetings across all organizational levels with strong communication and interpersonal skills. 

Qualifications: 

• Bachelor’s degree in chemistry, biology, or related field 
• Minimum 5 years of quality assurance experience in a regulated environment (e.g., pharmaceutical, biotechnology, or medical device), including at least 1–2 years in a leadership or supervisory capacity. 

• Strong understanding of cGMP, FDA, EMA, Health Canada, and other regulatory requirements. 

• Proven experience managing audits, CAPAs, document control, and batch record review. 

• Strong analytical, problem-solving, and decision-making abilities. 

• Excellent written and verbal communication skills. 

• Proficiency in quality systems and tools (e.g., QMS, MasterControl, deviation tracking, document management platforms). 

• Proficiency in computer systems and tools (e.g., Microsoft office, ERP inventory systems (Microsoft Dynamics 365), labeling software (Loftware). 

• Professional certifications (e.g., ASQ, Six Sigma) are a plus. 

PBI-Gordon Companies and its subsidiaries are proud to offer a comprehensive benefits package to eligible, full-time employees who work 30 hours per week or more. Full-time employees will become eligible to participate in benefits on the first of the month following their start date, unless stated otherwise below. (Note: Interns do not qualify for eligibility.)

Medical Insurance

We are committed to helping you and your dependents maintain health and wellness by offering voluntary, competitive medical insurance and prescription drug plan options.

Dental Insurance

Choose from two voluntary dental plans that are designed to help protect you and your dependents’ oral health. 

Vision Insurance

Our voluntary vision insurance plan is designed to help protect you and your dependents eye health. Coverage is available for eye exams, frames, lenses, and contact lenses. Employee owners are responsible for 100% of the cost of this plan.

Life Insurance with Accidental Death & Dismemberment (AD&D)

We offer a company-paid $50,000 life insurance policy with AD&D. You also have the opportunity to purchase additional life and AD&D insurance for yourself, your spouse and/or your dependent children. The cost for this coverage is based on the amount you elect and your age.

Short- and Long-term Disability

Our company-paid short-term and long-term disability plans to provide income replacement in the event you are not able to work due to illness or injury. Short-term disability will provide 70% income replacement up to $1,350 per week and long-term disability will provide 60% income replacement up to $5,000 per month.

Employee Assistance Program (EAP)

EAP Services are company paid to benefit all employee-owners and their families. EAP provides up to six free counseling sessions to help you and your family members manage life stressors, solve personal or relationship concerns, and achieve your goals.

Flexible Spending Account (FSA)

Flexible Spending Plans offer employee-owners the option to set aside pre-tax monies into a medical reimbursement or dependent care account to help pay for out-of-pocket medical, dental or vision expenses or day care costs. The maximum contributions are determined by the IRS and adjusted annually. This is a use-it-or-lose-it account, meaning any funds remaining in the account following the close of the plan year will be forfeited.

Pet Insurance

We love our pets! Pet insurance options for your furry friends is offered through the ASPCA. Employee-owners can enroll and pay premiums directly to ASPCA.

Paid Holidays & Paid Time Off (PTO)

Everyone needs time off to rest and recharge! Paid time off includes Regular PTO, Personal PTO, and specified paid company holidays. *The amount of paid time off (PTO) depends upon the employee's position and years of service.

Employee Stock Ownership Plan (ESOP)

We act like we own the company because we do! An ESOP provides employees with an ownership stake in the company. It’s an additional form of compensation directly tied to PBI-Gordon Companies financial success. All regular employees are eligible to participate in the ESOP the first of the month following 30 days of service. PBI-Gordon Companies contributes approximately 18% of total compensation annually with a six-year vesting schedule. Our ESOP is more than a benefit, it is a key part of a culture, and it can provide significant rewards in retirement!

401(k) Retirement Savings Plan

Saving for retirement is one of the most important financial decisions you can make. We offer a 401(k)-retirement savings plan to assist employees with this important financial goal. New employee owners are eligible to participate the first of the month following 30 days of employment. We provide a company match of 100% up to 3% deferral with a three-year vesting schedule.

Fitness Reimbursement

We believe regular exercise helps improve overall health and job performance. PBI-Gordon will reimburse up to a maximum of $300 annually for gym/fitness memberships.

William Everett & Mary Ellen Mealman Scholarship Fund

Children or grandchildren of employee-owners may apply for a scholarship under the William Everett & Mary Ellen Mealman scholarship fund. Applicants are awarded based on financial need, academic achievement, and involvement in extracurricular/community activities.  

Tuition Reimbursement

After one full year of employment, employee-owners are eligible for tuition reimbursement for bachelor’s level coursework related to their current job or any future job offered at PBI-Gordon Companies.

Parental Leave

Company paid parental leave is offered to employee-owners following the birth of a child or the placement of a child with an employee in connection with adoption, foster care, or surrogacy. This policy will run concurrently with Family and Medical Leave Act (FMLA) leave, as applicable.

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA).

Please see our CCPA disclosure for more information.

Employment is contingent upon and may not begin until the successful completion of a pre-employment background check and drug screen. PBI-Gordon and its subsidiaries participate in E-Verify to confirm the identity and employment eligibility of all persons hired to work in the United States. For more information about E-Verify, including your rights and responsibilities, please visit the E-Verify Website.