Freelance Email Production Specialist

Pelago is the leading specialty substance use care provider, built on the belief that effective treatment means matching care intensity to what each member actually needs rather than defaulting to the most expensive intervention. Our programs guide members through every stage of the substance use spectrum, from unhealthy habits to active use disorders, delivering personalized treatment for tobacco, alcohol, opioid, cannabis, and stimulant use based on individual health, habits, genetics, and goals.

With Sona, our voice-first AI Mental Health Specialist, Pelago now applies that same clinically-driven model to mental health, pairing deep clinical expertise with technology to expand access without compromising care quality. We believe technology should make clinical care more precise and more human, not replace the judgment behind it.

Pelago has scaled to helping hundreds of employers and health plans and has already helped more than 750,000 members better manage their substance use. If you're passionate about AI and making an impact on the health of others, join us and make it happen!

Overview

The Pelago Growth team is looking for a freelancer to help build out and update email templates in Iterable ahead of upcoming campaign launches. This is a short-term engagement to support a known backlog of template work, with potential for additional project-based engagements going forward.

Scope of Work

The freelancer will be responsible for:

• Translating Figma mockups into production-ready email templates using the Iterable WYSIWYG builder
• Inserting handlebar (personalization) logic into templates at the correct positions — logic will be provided by the Pelago Growth team
• Basic template QA — confirming templates render correctly across major email clients, that handlebar logic renders as expected, and flagging any issues before handoff to the Growth team for final review
• Ensuring all templates follow email best practices (accessibility, rendering across clients, proper HTML structure, plain-text fallbacks)

What We're Not Looking For

This role does not require email strategy, copywriting, or ESP administration. The Growth team owns logic, messaging, and campaign QA — we need a builder who can also verify their own work.

Requirements

• Demonstrated experience building email templates in Iterable (required — please include examples or portfolio)
• Fluency translating design from Figma to Iterable 
• Familiarity with handlebar/merge tag syntax in ESPs
• Ability to work from Figma designs with minimal back-and-forth
• Desktop → mobile email design translation and optimization
• Experience QA-ing email templates across clients (Litmus or equivalent)
• Strong attention to detail; templates must be pixel-accurate (to the degree possible within the WYSIWYG builder) and tested

Engagement

Project-based / hourly, remote.

Hours / week: 10 hrs

Compensation: $65-$75/hr DOE

Candidate should be available to start within 2 weeks.