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Sales Operations Analyst

New York, NY / San Francisco, CA / Raleigh, NC

Pendo is seeking a Sales Operations Analyst to help scale and optimize our sales processes, systems, and data-driven decision-making. As a key member of the Revenue Operations team, you will work closely with Sales, Marketing, Finance, and other cross-functional teams to improve sales efficiency, analyze performance metrics, and drive strategic initiatives.

The ideal candidate is analytical, detail-oriented, and thrives in a fast-paced environment. You will play a critical role in enhancing our sales operations strategy, ensuring seamless execution of sales strategies, and providing actionable insights that drive revenue growth.

Role Responsibilities

  • Support the needs of sales managers and leaders by providing analytical insights and operational improvements.
  • Optimize and maintain sales processes, ensuring efficiency and alignment with company goals.
  • Assist with territory planning, capacity modeling, and quota setting.
  • Develop and manage dashboards, reports, and key performance indicators (KPIs) to track sales performance.
  • Work closely with sales leadership to provide forecasting, pipeline analysis, and recommendations for process improvements.
  • Ensure data accuracy and integrity within Salesforce and other sales tools.
  • Partner with Marketing and Finance teams to align lead management, revenue attribution, and sales compensation models.
  • Support system implementations and enhancements to improve automation and reporting capabilities.
  • Provide training and enablement to the sales team on operational processes and tools.

Minimum Qualifications

  • 2+ years of experience in Sales Operations, Revenue Operations, Business Analytics, or a related field.
  • Strong proficiency with Salesforce and business intelligence tools (e.g., Looker, Tableau, Excel, SQL).
  • Excellent analytical skills, with the ability to translate data into actionable insights.
  • Strong communication and collaboration skills, with experience working cross-functionally.
  • Highly organized with a strong attention to detail and ability to manage multiple priorities.

Preferred Qualifications

  • Experience in a high-growth B2B SaaS company.
  • Knowledge of sales methodologies, pipeline management, and forecasting best practices.
  • Familiarity with sales engagement tools such as Outreach, SalesLoft, or Gong.
  • Previous experience with territory planning and quota modeling.

Pendo Description:

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success.  Our mission is to improve society's experience with software.

Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.

EEOC

We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility

Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require accommodation(s) for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Compensation 

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.

The expected base salary range for this role in the following locations is: 

San Francisco Bay Area, CA - $74,000 - $92,100

New York City, NY - $67,000 - $84,000

Raleigh, NC - $64,000 - $80,000

Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.

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