Customer Experience Associate

Full Time, Virtual: Can be a fully remote position

Experience: 1+ year in a customer-facing roll 

Qualifications:

• Knowledge of Shopify & Google Suite preferred
• A passion for needlepoint

Responsibilities:

• Assist with online customer needs as they arise
• Answer needlepoint questions from stitchers of all skill levels   
• Complete duties such as:
• Assist in managing the customer service inbox 
• Adjust customer orders as needed in Shopify 
• Thread re-ordering
• Build purchase orders, products and thread kits in Shopify
• Any other duties assigned.
• Will need to work as needed on nights / weekends as customer service  

About Penny Linn

You'll be able to contribute, develop, and learn from a growing needlepoint lifestyle brand.  We pride ourselves in high-touch customer service and look forward to bringing on members to our team. These role will be pivotal as we continue round out the Penny Linn corporate team. 

We are a rapidly growing small business. The work you produce and the relationships you form will directly impact the company's success. We’re looking for someone who gets excited about the opportunity to join a close-knit team and take this business to the next level! We value creative minds with an entrepreneurial spirit capable of weaving compelling transversal narratives. You should be agile enough to juggle multiple priorities in a fast-paced environment.

The kind of team member we are looking for:

• Has drive, tenacity, enthusiasm, and a stellar work ethic.
• Someone passionate, kind, uplifting, and encouraging to new and existing needlepointers finding Penny Linn for the first or 10th time.
• Excellent communication and interpersonal skills.
• Strong copywriting and grammar skills.
• Ability to manage multiple projects and deadlines with attention to detail.
• Collaborative attitude with the ability to work closely with other departments. 
• Friendly, energetic, self-starter