Customer Experience Associate

Full Time, Hybrid: 3 days in person, 2 days remote per week

Experience: 1+ year in a customer-facing roll 

Qualifications:

• Knowledge of Shopify & Google Suite preferred
• A passion for needlepoint

Responsibilities:

• Support store/e-commerce team to exceed customer expectations.
• Process inbound and outbound shipments while maintaining maximum organization
• Provide an engaging and efficient customer experience.
• Assist with online customer needs as they arise
• Maintain presentation standards.
• Learn our systems and processes and use them effectively.
• Act in a manner that aligns with our values.
• Communicate directly with our customer service team to edit, pull, or look up online orders.
• Manage company phone for Flagship customer service 
• Co-lead Stitch Nights and any Flagship location events

About Penny Linn

You'll be able to contribute, develop, and learn from a growing needlepoint lifestyle brand.  We pride ourselves in high-touch customer service and look forward to bringing on members to our team. These role will be pivotal as we continue round out the Penny Linn corporate team. 

We are a rapidly growing small business. The work you produce and the relationships you form will directly impact the company's success. We’re looking for someone who gets excited about the opportunity to join a close-knit team and take this business to the next level! We value creative minds with an entrepreneurial spirit capable of weaving compelling transversal narratives. You should be agile enough to juggle multiple priorities in a fast-paced environment.

The kind of team member we are looking for:

• Has drive, tenacity, enthusiasm, and a stellar work ethic.
• Someone passionate, kind, uplifting, and encouraging to new and existing needlepointers finding Penny Linn for the first or 10th time.
• Excellent communication and interpersonal skills.
• Strong copywriting and grammar skills.
• Ability to manage multiple projects and deadlines with attention to detail.
• Collaborative attitude with the ability to work closely with other departments. 
• Friendly, energetic, self-starter