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Customer Onboarding Manager

Remote, USA

People Data Labs (PDL) is the provider of people and company data. We do the heavy lifting of data collection and standardization, so our customers can focus on building and scaling innovative, compliant data solutions. Our Technical Services team is a key ingredient and plays a central role in helping our customers validate and quickly realize the value of our data products.

We are looking for someone who can balance extreme ownership with a “one-team, one-dream” mindset. Our customers are trying to solve complex problems and we only help them achieve their goals as a team. Experience with a more technical product or one with a significant API component will give you a leg up.

For this role, we’re particularly interested in finding someone who is just as excited to take a hands-on approach to onboarding new customers, as they are to build processes, write documentation, and help productize our approach to onboarding. Demonstrable experience building onboarding processes while executing them is a must.

Roles & Responsibilities

  • Onboarding Customers
    • Ownership over new customer onboarding and value realization
    • Collaboration with Sales and Customer Success in resolving customer needs and overcoming onboarding barriers
    • Developing process that contributes to fast, repeatable onboarding experiences, and creating content that enables customer self-service
    • Reporting and tracking of customer onboarding outcomes, with a focus on driving a high activation rate, and fast time-to-value
  • Customer Support
    • Providing support to steady-state customers when team capacity and customer needs dictate
  • Professional Services
    • Becoming the owner of PDL’s Professional Services function, and in particular, owning our Batch Enrichment service

What We’re Looking For

  • Project Management
    • You are an excellent PM who effectively runs and tracks projects to completion, holding yourself and your stakeholders accountable to on-time deliverables
  • Technical Skills
    • You have experience and excel in helping customers onboard to a technical product or API product
  • Organization
    • You are highly organized and have proven systems to effectively track many onboarding projects at once
  • Communication
    • You have a knack for helping people grasp technical concepts, and prioritize keeping your customers and stakeholders up to date with what they need to know
  • Startup Mentality
    • You are excited about a role that isn’t perfectly defined and encourages you to make an impact in more than one area

Benefits

  • Stock
  • Competitive Salaries
  • Unlimited paid time off
  • Medical, dental, & vision insurance
  • Health, fitness, and home office stipends
  • The permanent ability to work wherever and however you want

Why People Data Labs?

Great people make great teams. We believe in building highly functional, energetic, and engaging teams to serve our customers. People, Customers, Shareholders, in that order, sets us up for success and delivering on our promises.

Both Founders Fund (Asana, Facebook, Flexport, Lyft, Palantir, SpaceX, Stripe, Twilio, Wish) and Craft Ventures (Affirm, Eventbrite, Facebook, Intercom, Neuralink, Productboard, Quora, Reddit, SpaceX, and many many more), two top-tier engineering-focused VC firms have vested their trust in us delivering on that promise.

Comp: $140K - $150K

Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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