Back to jobs
New

Junior IT Support Associate

Chennai, Tamil Nadu, India

Who We Are

Perch Energy is a leading community solar servicer on a mission to make renewable energy more accessible and equitable for all. Community solar breaks down the traditional barriers preventing most people from participating in the renewable energy economy. We work in numerous states across the US to bring community solar to communities and individuals who can most benefit from a more inclusive energy system. By managing the customer experience for solar farm owners, Perch is able to bring electricity bill savings to the masses, from renters and homeowners to businesses, institutions, municipalities and more by connecting them to community solar projects in their area. Perch isn’t just a for-profit company, we’re a for-purpose company—accelerating the shift to renewables nationwide. Everyone deserves to benefit from clean energy. Everyone has a place on this Perch!

What we’re looking for:

The Perch Energy Technology team, a joint venture with Arcadia Power, is looking for a Junior IT Associate. In this role, you will play a pivotal part in providing comprehensive technical support to our global workforce. You will assist in troubleshooting hardware and software issues, ensuring the smooth operation of end-user devices, and contributing to the overall efficiency of our IT support services. This position requires working in a shift-based schedule to provide 24x5 support to our users.

 

Responsibilities:

  • Provide technical support for MAC and Windows operating systems, assisting with hardware and software troubleshooting, and ensuring the optimal performance of end-user devices
  • Utilize Jira for efficient ticket management, ensuring timely handling of user requests and incidents
  • Collaborate with cross-functional teams to address user needs and deliver effective technical support using Jira
  • Assist in documenting IT support processes, procedures, and troubleshooting guidelines to ensure consistent service delivery
  • Monitor and analyze support metrics to identify areas for improvement and contribute to implementing corrective actions
  • Stay updated with the latest technology trends and advancements in IT support, fostering continuous learning and professional growth
  • Collaborate with other IT teams to contribute to the implementation and maintenance of global IT infrastructure, systems, and applications
  • Seek guidance and support from senior IT support technicians, leveraging their expertise to enhance technical skills and knowledge
  • Assist in providing end-user training and create user-friendly documentation to enhance understanding and utilization of IT resources

 

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
  • Basic understanding of supporting MAC and Windows operating systems
  • Demonstrated interest in IT support through coursework, internships, or personal projects
  • Familiarity with Jira or similar ticketing systems is a plus
  • Strong problem-solving skills and ability to troubleshoot technical issues
  • Excellent communication and interpersonal skills, enabling effective collaboration with team members and users
  • Strong attention to detail and ability to follow instructions and guidelines
  • Ability to work in a fast-paced environment, manage multiple tasks, and adapt to changing priorities
  • Willingness to learn and grow in a dynamic IT support environment

 Benefits:

  • Competitive compensation based on market standards
  • We are working on a hybrid model with remote first policy
  • Apart from Fixed Base Salary potential candidates are eligible for following benefits
    • Flexible Leave Policy
    • Office is located in the heart of the city in case you need to step in for any purpose
    • Medical Insurance (1+5 Family Members)
    • Flexible Benefit Plan
    • Awards and Bonus
    • Annual performance cycle
    • Quarterly engagement activities

Eliminating carbon footprints, eliminating carbon copies.

Here at Perch, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in creating a clean energy future. Perch is committed to equal employment opportunities regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law. While we are currently unable to consider candidates who will require visa sponsorship, we welcome applications from all qualified candidates eligible to work in India.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request

 

Create a Job Alert

Interested in building your career at Perch Energy? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Arcadia Self-Identification Questions

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Arcadia’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

---

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

---

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression
Select...
Select...
Select...
Select...