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Customer Advocate, Northern California

San Francisco, CA

Backed by leading Silicon Valley investors, Peregrine helps the world’s most complex organizations solve their hardest problems with unprecedented speed and accuracy. Our AI-enabled platform turns siloed and disconnected data into operational intelligence—instantly surfacing mission-critical information to empower better, faster decisions that improve outcomes at every touchpoint. Today, Peregrine supports hundreds of customers across 23 states and two countries, serving more than 90 million people—and we’re amplifying our impact as we expand into more industries.

We’re a team of entrepreneurs—undaunted by the hard problems and united by a passion to make a difference where it matters most. We collaborate relentlessly, move with urgency, and act with purpose. If you’re driven by mission and energized by the opportunity to build something new, join us in defining Peregrine’s future.

We are looking for a Customer Advocate to own all customer relationships throughout the contract. You’ll be the primary interface between our customers and our team, representing the voice of the customer to our engineers and supporting the customer with new updates, workflows, and features to the platform. This involves interpreting multiple and complex data sources to ensure all users are working in Peregrine to the best of their ability, including dashboards, metrics, and onsite visits to build deep relationships with all agency stakeholders.

The Role

Full user adoption and long-term relationships are your top priority in this role. You lend an empathetic ear to solve our customer’s challenging problems and unlock new ways that provide value to their work. It’s important to find creative ways to work through internal roadblocks so Peregrine can create success throughout the entire agency. You’ll also partner with other teams to develop case studies and success stories for Peregrine’s outsized value. This role is critical to customer retention and growth and the right candidate needs to be an active and empathetic listener, a creative value-panhandler, and a proactive problem solver.

Position is based in Northern California, SF Bay Area preferred

About You

  • You place a high value on maintaining positive customer relationships; you care about their needs and how we can give the best solution in an empathetic way
  • You are energized when working directly with customers and crave a role at the intersection of user engagement and product adoption
  • You have a passion for uncovering and addressing roadblocks so every user is always satisfied
  • You are creative & have adept critical thinking skills to problem-solve barriers at customer agencies
  • You have incredible attention to detail, are highly organized, and can manage multiple projects at once
  • You bring a curious and humble mindset to collaboratively solving difficult customer challenges with other team members

What We Look For

  • 3-7 years of direct experience supporting customers to adopt technical software solutions
  • Previous work directly or in a vendor relationship with law enforcement, public safety, or the military is strongly preferred, not required
  • Significant experience in the enterprise software space, startup experience also a plus
  • Ability to listen to synthesize user feedback and be the first line of support throughout the contract
  • Successful track record of zero churn and positive net revenue retention
  • Excellent relationship-building skills with the ability to communicate technical and non-technical concepts to a diverse audience
  • Ability to travel ~60% of the time

 

Salary Range: $125,000 - $150,000 Annually + Benefits + Equity (if applicable) + Bonus (if applicable)

Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific work location. Information on the benefits offered is here.

Peregrine Technologies is committed to creating an inclusive environment for all employees. We celebrate diversity and are a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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