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Training Manager

San Francisco, CA

Backed by leading investors from Silicon Valley, Peregrine supports public safety agencies across the country — from Los Angeles to Louisville to Atlanta — empowering public servants to improve operations and make better decisions in the moments that matter. Today, our technology is used by customers to serve more than 30 million Americans. We’re motivated to build technologies by partnering with our customers; we listen to their needs, learn from their experiences, and develop effective solutions to help them achieve transformational outcomes. Together, we’re creating safer communities, protecting privacy and civil liberties, and helping everyone in America thrive.

We are a team of public service entrepreneurs who are passionate about solving hard problems. We trust and help each other, and love diving into challenges together. We believe empathy, curiosity, integrity, courage, and excellent execution are key to building impactful software. If mission-focused work is your north star, come build with us. We’re just getting started.

The Role 

We are seeking a dedicated and experienced Training Manager to join our dynamic team. This role will be responsible for overseeing the development, coordination, and delivery of onsite training programs for our law enforcement customer base. The Training Manager will play a crucial role in enhancing Peregrine user skills, knowledge, and performance by creating engaging and effective training materials.This position requires strong organizational skills, attention to detail, and the ability to thrive in a collaborative, fast-paced environment. Your top priority is ensuring all workflows are implemented by all our customers. This requires a deep understanding of complex technical workflows and the ability to translate them into more digestible training concepts. With your passion for building relationships and representing the voice of the customer, you are in the critical position of user adoption and customer onboarding.

About You

  • You consistently pursue excellence and have a desire for deep meaning in your work.
  • You are energized when working directly with customers and crave a role at the intersection of user engagement and product adoption.
  • You are passionate about teaching elegant solutions for complex data analysis problems to customers who need it most.
  • You thrive under pressure and have the ability to be flexible/nimble in ambiguous situations.
  • You are a polished, patient, and persuasive communicator. You genuinely enjoy being a support system for our customers with a responsive and empathetic communication style. 
  • You bring a curious and humble mindset to collaboratively solving difficult customer challenges with other team members.

What We Look For

  • 2-5 years of experience training/onboarding customers to adopt technical software solutions
  • Significant experience in the enterprise software space, startup experience also a plus
  • Relevant experience working with the public sector, law enforcement preferred
  • Ability to empathetically listen to synthesize user feedback and be the first line of support during onboarding
  • Strong presentation, listening, organization, and contact management skills
  • Excellent relationship-building skills with the ability to communicate technical and non-technical concepts to a diverse audience
  • Position is based in San Francisco but candidate must be comfortable with 50-75% travel to customer sites throughout the United States

 

Salary Range: $105,000 - $135,000 Annually + Benefits + Equity (if applicable) + Bonus (if applicable)

Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific work location. Information on the benefits offered is here.

Peregrine Technologies is committed to creating an inclusive environment for all employees. We celebrate diversity and are a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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