Junior Salesforce Administrator

What is PerfectServe? 

PerfectServe offers best in KLAS assets in three categories: clinical communications, scheduling, and patient engagement solutions. PerfectServe is featured on this year’s Inc 5000 list, which profiles the fastest-growing private companies in America. We have seen an 88% growth rate over the past three years and need strong team members to help us continue to grow! 

PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting; advancing patient care and clinical workflows. 

By joining PerfectServe, you will have the unique opportunity to come alongside us as we further our vision of putting all of these solutions together to provide optimal patient outcomes and faster patient care interventions. By improving speed to care and cross-continuum communication, we save lives, reduce length of stay, minimize re-admissions, and bring joy back to caregivers.

We have an incredible portfolio of customers, with new ones recognizing the value of our solutions and joining the PerfectServe family every day. 

Position Overview:

This is an entry level position that reports directly to the Senior Manager of Sales Operations and plays a pivotal role in driving organizational success. The Junior Salesforce Administrator will be responsible for assisting in the management and optimization of PerfectServe’s Salesforce instance and related sales tech stack. This role involves understanding and assisting with automated processes, maintaining data integrity, and supporting various teams through effective Salesforce administration. This role involves close collaboration with internal stakeholders across Marketing, Finance, and Operations to ensure cohesive and efficient operations.

Core Responsibilities:

• Assist in Salesforce administration; Perform daily configuration, training, support, maintenance, and improvement for PerfectServe’s Salesforce instance.
• Maintain data integrity by coaching users on proper data handling and supporting data governance.
• Assist in analyzing and redesigning the general architecture of the existing Salesforce platform to support strategic direction.
• Support implementation of new enhancements including custom objects, workflows, email alerts, templates, data validation, and triggers.
• Participate in cross-functional teams addressing strategic business issues involving Salesforce.
• Stay abreast of new Salesforce features and functionality, providing recommendations for process improvements.
• Create and maintain documentation on processes, policies, training, configuration, and related materials.
• Effectively communicate technical issues and resolve problems at all levels of the organization, both internally and externally.
• Update and maintain Salesforce records as needed, including record ownership, account hierarchies, and data cleanliness.
• Understand Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules).
• Oversee automated list creation process and run ad-hoc reports for marketing and sales.
• Ensure inbound leads are properly handed off from marketing to sales by staying on top of automated lead routing
• Opportunity to obtain Salesforce Administration Certification within 6 months of employment

Essential Qualifications:

• Bachelor’s degree required, preferably in Business or related discipline
• Proficiency in MS Office Suite.
• Salesforce administration certification a plus but not required. If the candidate does not currently possess the Certified Salesforce Administrator credential, they must obtain it within the first 6 months of employment
• 1-2 years of Salesforce technical experience
• Demonstrated ability to properly handle data (1-2 years)
• Outstanding communication, presentation and leadership skills
• Excellent organizational and time management skills
• Sharp analytical and problem-solving skills; pays attention to details
• Ability to manage multiple tasks and projects simultaneously.

Environment, Physical & Other Requirements:
This position requires interaction with people and technology while either standing or sitting. In order to best service our customers on the phone, face-to-face, or on the computer, all employees must be able to communicate with or without reasonable accommodation.
Depending on the assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of 10 - 50 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information.

• Remote first work environment
• Health, Dental, Vision, Life and Disability Insurance options available day one.
• 401K - with match and immediately vested.
• 17 company holidays, 2 floating holidays plus competitive paid time off policy
• Internal Advancement Opportunities

PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe’s cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.