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Clinical Integration Analyst - Remote US

Remote

What is PerfectServe? 

PerfectServe offers Best in KLAS assets in three categories: clinical communications, scheduling, and patient engagement solutions. We have seen an 88% growth rate over the past three years and need strong team members to help us continue to grow! 

PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting; advancing patient care and clinical workflows. 

By joining PerfectServe, you will have the unique opportunity to come alongside us as we further our vision of putting all of these solutions together to provide optimal patient outcomes and faster patient care interventions. By improving speed to care and cross-continuum communication, we save lives, reduce length of stay, minimize re-admissions, and bring joy back to caregivers.

We have an incredible portfolio of customers, with new ones recognizing the value of our solutions and joining the PerfectServe family every day. 

Why PerfectServe?

PerfectServe is building healthcare’s most advanced communication and collaboration solution to unify the entire care team across the continuum – from inpatient, to outpatient, to patients at home. The secure platform uses advancements in mobility, AI and analytics to optimize scheduling, automate clinicians’ communication-driven workflows, eliminate non-clinical tasks and decrease clinician burnout, resulting in quicker time to treatment and superior patient outcomes.

Position Overview: 

The Clinical Integration Analyst designs, implements, and supports integrations between our hospital client’s clinical systems and the PerfectServe platform. 

Key Responsibilities:

  • Serve as subject matter expert and point of contact for internal and external users regarding integration solutions and associated clinical workflow.
  • Partner with customer technical and clinical resources in designing and supporting integration solutions.
  • Work closely with R&D in the design, development, and testing of the backend integration domain. 
  • Code HL7 interfaces within the interface engine.
  • Create flat file integrations using SSIS packages in Microsoft SQL .
  • Coordinate technical resources to implement 3rd party API integrations.
  • Perform data validation on new data feeds and regression validation with each QA and Production release of the integration domain .
  • Support and troubleshooting of production integrations.
  • Perform minimal PerfectServe platform configuration as it relates to integrated solutions.
  • Establish integration support structure between customers’ IT department and PerfectServe.
  • Create and maintain documentation for integrations.
  • Coordinate installation and adjustments of VPN’s and sFTP jobs.
  • Responsible for planning, coordinating, and performing interface engine hardware and software upgrades.
  • Assist in monthly failover activity of interface engine (active/passive).
  • Participate in after-hours call rotation.

Success Factors:

  • Knowledge of clinical operations and workflow .
  • Understanding of interoperability of HIT systems.
  • Ability to self manage as an individual contributor.
  • Excellent organizational skills.  Ability to multi-task and balance competing priorities.
  • Excellent written and spoken communications skills.  Ability to effectively convert solution design into written documentation.
  • Ability to interact with cross-functional teams within the company and the customer base.
  • Excellent critical thinking skills partnered with an ability to address technical and process issues in high-pressure situations.
  • Ability to deliver high levels of customer service (over the phone and onsite).
  • Detail oriented with excellent follow up habits.
  • Motivated to advance career and company.
  • Ability to adapt to change.
  • Strong work ethic.

 Travel: up to 10% or as required

Required Qualifications:

  • Clinical degree & licensure (Associate or Bachelor’s).
  • Minimum 5+ years in Clinical IT role.
  • Proven experience interacting with hospital personnel (both IT and clinical) on enterprise wide projects as part of implementation and support of clinical systems.
  • Strong understanding of hospital operations and workflow.
  • Excellent computer skills using Microsoft Word, Excel, SQL Server Management Studio, and Lucid Chart.
  • Proven experience implementing integrations using HL7 standards.
  • Excellent written and oral communications skills.
  • Experience working in a fast paced, cross-functional technical environment.
  • Strong individual contributor that delivers results and a high quality of work.
  • Self-motivated individual who will lead naturally.
  • A desire to see results and a willingness to fill the role that is needed to get the job done.

 Preferred Qualifications:

  • Experience implementing and supporting FHIR APIs.
  • Experience implementing and supporting WCTP integrations.
  • Experience creating and managing JSON-based API requests, and validating functionality using tools such as Swagger and Postman.
  • Hands on experience with multiple HIT vendors.

Environment, Physical & Other Requirements:

This position requires interaction with people and technology while either standing or sitting. In order to best service our customers on the phone, face-to-face, or on the computer, all employees must be able to communicate with or without reasonable accommodation.

Depending on the assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of 10 - 50 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information.

PerfectServe is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship.

This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

PerfectServe, Inc. is an Equal Opportunity Employer -----M/F/D/V.

Why Join PerfectServe?
At PerfectServe, we are transforming healthcare communication and collaboration to help clinicians deliver better care. You’ll work with a dedicated and mission-driven team in an environment that values growth, transparency, and innovation.

**Please do not use AI tools to generate your application materials. We value authentic, personal communication and want to understand your unique voice and perspective.**
We offer a salary range of $100,000-115,000 per year, with compensation tailored to your background, strengths, and potential to grow within the team.
The salary range listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. compensation will be determined by a combination of factors, including the candidate’s experience, skills, and the specific team or product area they support.
We regularly review compensation across the company to ensure fairness and consistency. If you are a current employee and have questions about how your compensation aligns with our ranges, we encourage you to speak with your manager or People Operations.


Benefits:
  • Remote first work environment
  • Health, Dental, Vision, Life and Disability Insurance options available day one.
  • 401K - with match and immediately vested.
  • 17 company holidays, 2 floating holidays plus competitive paid time off policy
  • Internal Advancement Opportunities

PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe’s cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.

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