Account Manager

About Perform

Perform is a consulting and engineering partner helping organizations move from idea to working outcome — faster, with less noise, and with results that hold up under operational pressure. We bring AI strategy, custom software delivery, strategic consulting, and nearshore engineering talent together under one roof, so clients don’t have to bounce between firms to get from a question to a shipped solution.

We work with companies where workflow complexity, security, and ROI all matter — with particular strength in healthcare and banking, and a client base that includes TJ Maxx, AON, Cox, Paychex, Lowe’s, and Shutterfly. We’ve been doing this since 2005 and have delivered 1,000+ successful projects.

Role Summary

The Account Manager owns a portfolio of Perform’s client relationships and is accountable for growing them. That means expanding the scope of existing engagements, introducing new service lines (AI, Build, Consult, Hire/Nearshore) into accounts that only know us for one, and opening net-new logos that fit our sweet spot. You’ll also play a meaningful role in landing new accounts — sourcing opportunities, qualifying fit, and partnering with our delivery leaders to close.

This is a senior-caliber role for someone ready to operate at that level. You’ll manage a portfolio of accounts largely independently, build account plans, run the commercial relationship from initial conversation through expansion, and act as the client’s single point of accountability inside Perform. You will not be handed a playbook — you’ll help write it.

We want an ambitious person who relishes the opportunity to make a real impact at a firm that is growing, well-positioned in AI and software services, and small enough that what you do actually moves the business.

What You’ll Do

• Own a portfolio of existing Perform accounts, with clear quarterly, semi-annual, and annual growth targets tied to revenue, retention, and client satisfaction.
• Build and execute account plans that map stakeholders, surface needs, and connect them to Perform’s services — expanding the scope and value of every relationship over time.
• Win net-new logos by identifying good-fit prospects, running discovery, scoping with delivery, and closing initial engagements (often a Strategic Value Assessment or focused build).
• Sell across the full Perform portfolio: AI consulting and development, custom software builds, strategic consulting, and nearshore team extension. Most accounts start with one service; you find the path to two or three.
• Partner with Consulting, Engineering, and AI leaders to scope work, position outcomes, and structure proposals that the client will actually buy and we can actually deliver.
• Run the commercial side of the client relationship end-to-end — pricing, SOWs, renewals, expansions, escalations — with the autonomy to make calls and the judgment to know when to bring others in.
• Maintain accurate pipeline, account, and activity data in CRM. Forecast with discipline.
• Travel to clients as needed. Most relationships will require regular in-person time; expect meaningful travel, especially for new logos and key existing accounts.
• Develop a working understanding of our industries — particularly healthcare and banking — deep enough to hold a credible business conversation with operators and executives. 

What We’re Looking For

This role carries senior responsibilities and we’ve scoped it that way deliberately. The right person is someone who can already operate at that level, or who is clearly on that trajectory and ready to step up.

• Track record of growing accounts. You can point to specific accounts you’ve grown, by how much, and explain how you did it. Expansion, cross-sell, multi-year retention — not just renewal.
• Experience selling services or technology to enterprises. Consulting, professional services, SaaS, custom software, or staffing / nearshore. You understand how enterprise buying actually works.
• Comfortable selling complex, scoped work. Not a transactional product sale. You can run discovery, shape a scope with a delivery team, and walk a buyer through value and risk.
• Strong closer with new business chops. You can hunt as well as farm. You’re comfortable picking up the phone, working a referral, or chasing a warm intro through to a signed SOW.
• Credible with senior client stakeholders. You can hold your own with directors, VPs, and the occasional C-suite conversation.
• Team player in a matrix. You’ll constantly be pulling in Consulting, Engineering, AI, and Delivery leaders. The best AMs here make those people want to work with them.
• Self-directed. This is a remote role at a company small enough that nobody will be standing over your shoulder. You set the pace.
• Willing to travel. Client relationships at this level get built in person. Expect regular travel.

Typical experience: 5+ years in account management, sales, or client-facing roles in professional services, consulting, or enterprise technology. We will consider strong candidates with less tenure if the track record is there.

What Success Looks Like in Year One

• You’ve taken ownership of your portfolio and clients see you as their point of contact at Perform.
• Existing accounts have grown — measurably — through expanded scope, new service lines, or both.
• You’ve closed at least a handful of new logos, with a credible pipeline behind them.
• You’ve built strong working relationships with Perform’s delivery and consulting leaders, and they trust you to bring them into the right conversations.
• Your forecast is accurate and your CRM tells a clear story.

How We Work

Perform is remote-first with our office in Milton, GA. This role is open to U.S.-based candidates and will involve regular travel to client sites — expect this to be a meaningful part of the job, not an occasional thing. We are a growing company; expect the work to be fast-paced, high-trust, and lean on process.

How We’ll Know You’re the One

These are the qualities we look for in the people who thrive at Perform:

• Customer Focus. Acts with customers in mind. Builds trust through honesty and delivery, not promises. Uses what they learn from customers to make the business better.
• Sales Driven. Approaches every conversation with a growth orientation. Creative about finding new ways to expand existing relationships and open new ones.
• Customer Strategy Development. Uncovers real client needs and translates them into account strategies that work for both sides. Gets buy-in from stakeholders inside and outside Perform.
• Communicates compellingly. Uses evidence and judgment, not pressure. Adapts to the audience.
• Builds relationships at multiple levels inside client organizations — not just at one contact.
• Self-Directed. Takes initiative. Doesn’t wait to be asked. Spots problems and addresses them.
• Cool under pressure. Doesn’t get defensive when things get hard. Steady when stakes are high.
• Direct, honest, trustworthy. Keeps commitments. Owns mistakes.
• Work Ethic. Brings real energy. Operates well with minimum supervision. Goes the extra mile when it matters.
• Wants to grow — personally, professionally, and as part of a company that is going somewhere.

Why Perform

• A growing firm with established enterprise clients and a clear position in AI-era services.
• Four real service lines to sell — not a one-product pitch.
• Direct line to delivery leaders. No bureaucracy between you and getting things done.
• Remote-first with the autonomy that comes with it.
• The opportunity to shape the account management function as Perform grows.

Interested?

If you’ve read this far and think it sounds like you, we want to hear from you. Apply through our careers page or reach out directly.

Perform is an equal opportunity employer.