Full Time Engagement Manager

About PDG

Performance Development Group (PDG) is an award-winning, global leader helping Life Sciences companies improve business results by improving sales performance. Recognized as a premier solution provider in our field, we provide collaborative advisory services and innovative sales performance solutions that help our clients to exceed their business goals.

Here at PDG, our core values influence everything that we do:

• Delight our clients
• Get stuff done
• Treat it like you own it
• Play for the same team
• Lead with your unique

To support the continued growth of our business, PDG is hiring an Engagement Manager. This is a full-time remote role that may require some travel to PDG internal team meetings, client sites and industry conferences as needed. PDG’s compensation package for this role includes a competitive salary, a comprehensive benefits package, and participation in PDG’s annual bonus program.

The interview process for this role might include the following steps:

• Resume review
• Talent Acquisition Team Screening
• Signature of Non-Disclosure Agreement
• Hiring Manager Interview
• CEO Interview
• Panel Interview

Position Summary

PDG’s Engagement Manager serves as the leader of each client project beginning during the sales process and throughout the life of each engagement. The Engagement Manager’s goal is to maximize client satisfaction through superior project management and ensuring that their needs are exceeded.

Responsibilities

The Engagement Manager is accountable for:

• Leading the full lifecycle of a client engagement: Partners with the sales team early in the sales process for each engagement and leads the work and resources through the life of the engagement to program closeout.

• Fosters client relationships: Partners with clients to confirm and achieve desired service levels and expectations. Monitors client satisfaction with PDG engagements and builds rapport to establish trusting relationships.

• Managing resources: Coordinates and manages client-specific onboarding; coaches and manages performance; ensures quality and monitors satisfaction throughout the engagement. Leads the resources for each engagement, ensuring that resources feel valued, supported, and connected to PDG.

• Planning for and managing the work: Creates project plans, schedules, distributes and manages the work, monitors risk and creates mitigation strategies, and seeks continuous improvement opportunities. Ensures targeted utilization and profit margin(s).

• Managing budgets: Monitors and reports burn rates to the client, manage the engagement budget and discusses with the client, tracks contracts/SOWs and contractor work orders, and prepares forecasts and reporting as needed.

• Leveraging best practices: Ensures that all team members apply PDG’s proven processes to drive quality, efficiency, and customer satisfaction.

• Driving Growth: Works to strengthen client relationships, to ensure client satisfaction, and partners with business development to identify new business opportunities.

Education & Experience

The Engagement Manager has the following qualifications and qualities:

• A Bachelor’s degree in a Business, Education, or Learning and Development major or equivalent experience

• Minimum of 5 years of Project Management Experience leading the creation of custom learning solutions

• Significant experience leading sales performance initiatives for the pharmaceutical industry either directly for a pharmaceutical company or for a solution provider serving the pharmaceutical industry

• Outstanding written and verbal communication skills

• Experience with Smartsheet, Microsoft Project, or other project management tools

• Project Management Professional (PMP) or other project management certification is a plus

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