Customer Success Manager (AdTech)

Perion is a global advertising technology company delivering solutions to the biggest brands and publishers around the globe across search, social media and display, video, CTV, and programmatic DOOH.

Home to an award-winning technology solution –– with our unique data-driven AI/ML based technologies, we deliver and optimize hundreds of terabytes of data and billions of events per day. We’re working with dozens of sources to provide a superior experience across screens and platforms, including mobile, video, social and native.

We’re looking for an experienced and proactive Customer Success Manager to join our growing team! If you’re passionate about nurturing client relationships, driven by data, and excited by the opportunity to directly impact revenue growth, this role is for you.

You will be the primary point of contact for our most valuable global clients and partners in the online publishing industry. You’ll focus on maximizing client success and retention, while proactively identifying new opportunities to grow accounts and drive additional revenue. Your success in this role will be measured not only by client satisfaction but also by your ability to grow client portfolios and revenue.

What You’ll Be Doing:

• Own and grow key client relationships: Manage, nurture, and deepen strategic partnerships with our international clients and partners to ensure long-term satisfaction and success.
• Drive revenue growth: Identify upsell, cross-sell, and expansion opportunities within your client portfolio. You’ll develop tailored strategies that unlock additional value for clients and directly contribute to revenue growth.
• Client success & performance optimization: Monitor campaign performance, analyze KPIs, and proactively recommend optimizations that align with client objectives and maximize ROI.
• Data-driven reporting & insights: Build and deliver insightful reports that translate complex data into clear, actionable strategies for clients, helping them scale and achieve their goals.
• Technical onboarding & integrations: Lead seamless onboarding for new partners, including technical integrations and support, ensuring a smooth transition and immediate value delivery.
• Strategic collaboration: Work closely with publishers, media vendors, and third-party providers to enhance deal performance and stay ahead with new AdTech solutions and features.
• Continuous improvement: Test and evaluate new strategies, tactics, and partnerships to continually refine our product offering and improve client outcomes.
• Results-focused problem-solving: Identify areas for improvement, propose solutions, and implement changes that drive meaningful client and revenue growth.

What We’re Looking For:

• Experience: At least 3 years of experience as a Customer Success Manager or Account Manager within AdTech (Online Video/Programmatic experience is a big plus).
• Growth mindset: Proven ability to identify and capitalize on account growth opportunities, with a track record of meeting or exceeding revenue targets.
• Analytical skills: Strong analytical mindset with experience in performance monitoring, optimization, and data-driven decision-making.
• Excellent communication: High proficiency in English (both written and spoken). You’re comfortable building strong relationships and can clearly articulate complex ideas to clients and partners.
• Technical understanding: Hands-on experience with technical integrations, troubleshooting, and client onboarding.
• Proactive & strategic: You’re a proactive problem-solver who can think strategically and execute tactically.
• Organized & self-motivated: Able to manage multiple priorities, work independently, and deliver results without micromanagement.
• Autodidactic & curious: Eager to learn and grow, keeping up with the latest trends in AdTech and client success best practices.

What Success Looks Like:

• Retaining and growing client portfolios
• Increasing client satisfaction and engagement
• Driving measurable revenue growth from your accounts
• Delivering optimized performance and outcomes for clients
• Becoming a trusted advisor and go-to resource for your client base

Why Join Us?

• Join an innovative AdTech company with a global footprint.
• Work with leading international clients and cutting-edge technologies. 
• Collaborate with a talented, passionate, and supportive team.
• Be part of a company culture that values creativity, ownership, and continuous learning.