IT Support Technician Lead

Perion is a global advertising technology company delivering solutions to the biggest brands and publishers around the globe across search, social media and display, video, CTV, and programmatic DOOH.

Home to an award-winning technology solution –– with our unique data-driven AI/ML based technologies, we deliver and optimize hundreds of terabytes of data and billions of events per day. We’re working with dozens of sources to provide a superior experience across screens and platforms, including mobile, video, social and native.

Perion is seeking an IT Support Technician Lead based in the NYC Tri-State area to join our dynamic team. We’re looking for an experienced IT professional who thrives in a fast-paced, global environment and enjoys leading projects from the ground up. This person will act as the go-to IT lead for the organization: supporting day-to-day needs, driving process improvements, and managing technical initiatives that keep our teams productive and secure.

Key Responsibilities:

• Serve as the primary point of contact for global IT operations, supporting teams across the Americas and Europe
• Own and lead IT projects end-to-end, including system rollouts, process improvements, and equipment refreshes
• Coordinate and delegate tasks to junior team members as needed
• Install, configure, and maintain software, hardware, and network systems for both office-based and remote employees
• Troubleshoot and resolve technical issues quickly while ensuring minimal disruption to the business
• Support and manage core tools and platforms, including Google Workspace, Okta, Zoom, Office365, Slack, Monday.com, Kandji, Intune, and mobile devices
• Partner with HR and Operations to streamline onboarding, access management, and technology setup for new hires
• Maintain system documentation, asset tracking, and knowledge bases for internal reference
• Act as a trusted advisor to leadership on IT strategy, infrastructure improvements, and employee experience

Profile & Experience:

• 5+ years of relevant IT support experience
• Working knowledge of identity management tools (Google Workspace, Okta, Active Directory)
• Familiar with ticketing systems such as Jira
• Strong knowledge of Mac and PC hardware, MacOS, and Windows
• Experience with MDM systems (Intune, Kandji)
• Skilled in supporting Zoom and Slack
• Excellent problem-solving and communication skills
• Education: Degree in a technical field preferred, not required
• Must be able to lift up to 40 lbs

Perion is committed to building a company whose staff reflects the true diversity of our community. Our employees are hired, promoted, and rewarded on the basis of talent, performance, dedication and results. We embrace our diversity and are proud to be an Equal Opportunity Employer that welcomes all candidates without regard to race, creed, color, religion, national origin, alienage or citizenship status, sex, age, sexual orientation, gender identity, marital status, partnership status, ancestry, disability or veteran status.