CUSTOMER SERVICE REPRESENTATIVE

Overview of Company

Perry Ellis International, Inc. represents a diverse portfolio of lifestyle apparel brands. The Company, through its wholly owned subsidiaries owns and licenses nationally and with a brand portfolio of over 42 Brands domestically and internationally recognized brands including: Perry Ellis®, Original Penguin® by Munsingwear®, Laundry by Shelli Segal®, Rafaella®, Cubavera®, Ben Hogan®, Savane®, Grand Slam®, John Henry®, Manhattan®, Axist®, and Farah®. The Company enhances its roster of brands by licensing trademarks from third parties, including: Nike® for swimwear, and Callaway®, PGA TOUR®, and Jack Nicklaus® for golf apparel.

SUMMARY: 

Perry Ellis International is looking for an individual who is energetic, self-motivated and has a passion for providing excellent Customer Service to support the Golf Apparel division. This position is varied & not your traditional high volume call center environment. The role is multifaceted and involves working with Promotional Product Distributors & supporting our external Sales Representatives. Truly a good learning experience for a newcomer wanting to get their foot in the door at Perry Ellis and wants to learn the A-Z of our business process flow.

Flexible schedule is a must, as we operate and service East and West Coast, Monday - Friday.

RESPONSIBILITIES:

• Support all internal needs for the Golf division by working with management, sales team members, direct clients, and external representatives.
• Responsible to work a call center answering inquiries, placing orders, providing ship status, processing RMA returns and credits.
• The CSR will work hand in hand with internal departments to support full order management.
• Candidates must be able to multi-task and should be highly organized due to the fast paced work environment.

SKILLS:

• Proficient with Google Drive/Applications or related software.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment

Legal Disclaimer:

Perry Ellis International is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to their individual background and characteristics. We are committed to providing a workplace free of any discrimination or harassment. This commitment extends to all aspects of employment, including hiring, promotion, transfer, compensation, and termination. By submitting your application, you acknowledge and agree to the company's commitment to equal employment opportunities.

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