Sales Administrator

Summary:

The Sales Operations Administrator plays a crucial role in providing comprehensive administrative support to the Golf sales team. This position is responsible for the accurate and efficient processing of sales orders, meticulous tracking of purchase orders and in-transits, and proactive communication with internal teams and external customers. The ideal candidate will be highly organized, detail-oriented, and possess strong communication and problem-solving skills to ensure smooth sales operations.

Duties and Responsibilities:

• Order Management: Oversee the accurate and timely entry of all sales orders for all Golf brands within Golf.
• Purchase Order and In-Transit Tracking: Monitor and maintain a detailed log of all purchase orders (POs) and In-Transits (ITs), ensuring data accuracy and providing proactive updates.
• Interdepartmental Collaboration: Collaborate effectively with sourcing, planning, and purchasing teams to obtain accurate updates, changes, delivery dates, and revisions, and communicate this information clearly to the sales team and customers.
• EDI Order Validation: Validate Electronic Data Interchange (EDI) orders to ensure accuracy and promptly notify sales representatives and customers of any discrepancies.
• Order Fulfillment Coordination: Coordinate closely with sales coordinators and warehouse teams to facilitate the prompt allocation and shipment of customer orders.
• Open Order Management: Manage open order reports, proactively adjusting dates with the necessary approval from sales and customers, and effectively handle backorder situations.
• Inventory Reporting: Generate reports on inventory availability to support sales planning and customer inquiries.
• Customer Communication: Communicate professionally and effectively with customers regarding order status, shipment tracking, and provide necessary setup sheets.
• Sales Team Support: Assist all sales team members with special projects, Return Merchandise Authorizations (RMAs), and other critical initiatives as needed.

Skills, Knowledge, and Abilities:

• Technical Proficiency: Proficient in Google Applications (e.g., Gmail, Google Sheets, Google Docs), Microsoft Excel, Essentus, Business Objects, and the Forecasting Tool.
• Communication Skills: Possess strong written and verbal communication skills, with the ability to convey information clearly and professionally to both internal and external stakeholders.
• Organizational Skills: Highly detail-oriented with excellent organizational and time-management skills, capable of prioritizing tasks and managing multiple responsibilities simultaneously.
• Proactive and Independent: Self-sufficient and capable of working independently with minimal supervision, demonstrating initiative and problem-solving abilities.
• Multitasking Ability: Proven ability to effectively multitask and manage competing deadlines in a fast-paced environment.

Physical Demands:

• This position involves standard physical requirements typically associated with an office environment, including prolonged periods of sitting and standing.
• Requires the ability to reach with arms and hands, walk, talk, and hear.

Work Environment:

• The noise level in the work environment is typically moderate, consistent with a standard office setting.

Minimum Requirements:

• A high school diploma is required.

Preferred Qualifications:

• Associate's degree or some college coursework.
• Previous experience in a sales support or administrative role, preferably within the golf industry or a related field.
• Familiarity with order processing and logistics procedures.