Bilingual Senior Collections Analyst

Company Overview

Perry Ellis International, Inc. represents a diverse portfolio of lifestyle apparel brands. The Company, through its wholly owned subsidiaries owns and licenses nationally and with a brand portfolio of over 42 Brands domestically and internationally recognized brands including: Perry Ellis®, Original Penguin® by Munsingwear®, Laundry by Shelli Segal®, Rafaella®, Cubavera®, Ben Hogan®, Savane®, Grand Slam®, John Henry®, Manhattan®, Axist® and Farah®. The Company enhances its roster of brands by licensing trademarks from third parties, including: Nike®  for swimwear, and Callaway®, PGA TOUR®, and Jack Nicklaus® for golf apparel.

Title: Bilingual Senior Collections Analyst

Position Summary:
As the Bilingual Senior Collections Analyst, you will be responsible for the timely solicitation and securing of payments for overdue accounts. This critical role requires reviewing aging reports, taking appropriate initiative to resolve problem accounts, and demonstrating excellent customer service and communication skills while working effectively within the NetSuite and Jesta systems.

Key Responsibilities:
High-Volume Collections & Reconciliation: Responsible for collecting past due invoices through regular follow-up (high volume of phone calls/emails). Analyze aging reports and perform complex reconciliations for both Big Box Retailers and specialty accounts.
Account Management: Reconcile accounts, retrieve payment information from various customer websites, and negotiate payment arrangements.
Special Projects & Change Management: Actively contribute to special projects, including assisting with the company's upcoming bank transition, which requires extensive paperwork and collaboration.
Issue Resolution & Documentation: Request claim investigations, issue credit memos, and file claims with factoring companies in a timely manner. Provide customers with necessary documentation (invoices, PODs, etc.).
Reporting & Communication: Prepare weekly collection updates and daily forecast updates. Must communicate fluently in Spanish as needed with the Mexico office, and keep the sales department aware of high-risk accounts.
Leadership & Support: Assists other collectors with daily problems, assists in training new employees, and provides account status updates to upper management (including Mayra Ortega, Senior Collections Manager).
Month-End & System Support: Assist in month-end closing, including reconciling CIT (302H) for cash applications, and provide assistance to the EDI department.

Qualifications:
Experience: Minimum of 4+ years of dedicated experience in collections within a large corporate structure.
Core Technical Skills: Expert proficiency in Microsoft Excel is mandatory (VLOOKUPS, Pivot Tables, Filtering, Sorting, etc.).
Core Process Expertise: Demonstrated expertise in Reconciliations, Invoice Management, and Credit Memos.
System Knowledge: Working knowledge of Accounts Receivable procedures, processes, and experience working with factoring companies is a major plus. NetSuite experience is a strong plus.
Education: 2 or 4-year degree, or combination of academic degree and work history.
Bilingual Proficiency: Fluency in English and Spanish is required for internal communication (Mexico office) and external customer support. French is a plus for Canadian customers.

Personal Attributes:
Data Orientation: Must be comfortable working with big numbers and large dollar amounts and possess basic accounting knowledge.
Work Ethic: Ability to be "heads down," work diligently in a repetitive environment, and manage multiple priorities without being overwhelmed.
Collaboration: Must be a team player with excellent communication and follow-up skills.
Retail Knowledge (Plus): Prior experience working with major retailers (e.g., JCPenney, Dillard's) and knowledge of their reconciliation portals is highly preferred.

Legal Disclaimer:

Perry Ellis International is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to their individual background and characteristics. We are committed to providing a workplace free of any discrimination or harassment. This commitment extends to all aspects of employment, including hiring, promotion, transfer, compensation, and termination. By submitting your application, you acknowledge and agree to the company's commitment to equal employment opportunities.

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