Manager, Classroom & Technology Support

Bronx Team

ABOUT PER SCHOLAS:

For 30 years, Per Scholas has been on a mission to drive mobility and opportunity in the ever-advancing technology landscape by unlocking the untapped potential of individuals, uplifting communities, and meeting the needs of employers through rigorous tech training. By teaming up with dynamic employer partners, ranging from Fortune 500 companies to innovative startups, we're forging inclusive tech talent pipelines, fulfilling an ever-increasing need for skilled talent. With national remote training and campuses in 20+ cities and counting, Per Scholas offers no-cost training programs in the most sought-after tech skills, spanning Cloud, Cybersecurity, Data Engineering, IT Support, Software Engineering, and more. To date, 30,000+ individuals have been trained through Per Scholas, propelling their professional trajectories into high-growth tech careers with salaries three times higher than their pre-training earnings. Learn more by visiting PerScholas.org and follow us on LinkedIn, X, Facebook, Instagram, and YouTube.

 

Position: Manager, Classroom & Technology Support

Reports to: Senior Manager, Classroom & Technology Support

Location: Bronx, New York

Modality: Remote 50% must be in compliance with Per Scholas office policy

Travel: 25% to 50%

WHO WE ARE LOOKING FOR:

Per Scholas seeks a motivated and collaborative individual to serve as Manager, Classroom Technology & Support within the Training, Quality, and Education Department. Reporting to the Senior Manager, Classroom & Technology Support, the Manager will oversee daily operations related to classroom technology, ensuring smooth functionality and support across multiple sites. This position plays a pivotal role in supporting the organization’s mission by enhancing classroom technology, managing assets, and collaborating with cross-functional teams to drive innovation and scalability.

WHAT YOU’LL DO:

  • Work alongside the Senior Manager, Classroom & Technology Support, to complete the tasks below

Classroom Support

  • Supervise day-to-day classroom technology operations, providing hands-on support and ensuring adherence to established standards.
  • Collaborate with site leads and facilities teams to implement classroom design improvements based on organizational guidelines.
  • Monitor and respond to support requests, working closely with local teams to resolve technical challenges in a timely manner.

Technology

  • Manage the Classroom Technology & Support Ticketing system, triaging tickets to team members or other departments as necessary.
  • Provide on-the-ground Level 1 and 2 technical support and escalate more complex issues to the Senior Manager or Senior Director as required.
  • Assist in implementing and coordinating technology rollouts, upgrades, and deployments.
  • Support the research and testing of new classroom technology solutions and provide feedback for continuous system improvements.
  • Ensure ongoing alignment of classroom technology with future-proofing and scalability strategies.

Documentation

  • Maintain and update classroom asset management records across platforms like Salesforce, Smartsheets, Asana, and Asset Tiger.
  • Develop run books, process guides, and knowledge base articles for classroom technology operations.
  • Ensure thorough documentation for all classroom technology upgrades, deployments, and maintenance activities.

Teaching and Training

  • Deliver training sessions for site teams on the use of classroom technology and support tools.
  • Run workshops for new tools, platforms, and features introduced to classrooms.
  • Assist in tracking training outcomes and ensuring alignment with organizational KPIs.

Additional Responsibilities

  • Participation in staff meetings
  • Contribute to data collection and reporting for classroom technology operations.
  • Assist with asset procurement, ensuring equipment meets organizational standards and budgetary constraints.
  • Collaborate with cross-functional teams on large-scale technology and classroom improvement projects.
  • Support team innovation by contributing to new initiatives and providing feedback to optimize processes.
  • Participate in staff meetings and represent the team in departmental collaborations.
  • Perform other responsibilities as assigned by the supervisor

WHAT YOU’LL BRING TO US:

Professional Qualifications

  • Prefer a graduate of a Per Scholas Training Program
    • Must have obtained all certifications offered in the training course you participated in (Does not apply to Software Engineer graduates)
    • Recommended by a Per Scholas Technical Instructor
  • Relevant certifications such as CompTIA A+, Network+, Cysa+, Project+, Cisco CCNA, Microsoft MCSA, or equivalent are a plus.
  • Minimum of 1 year of experience in service desk analysis, infrastructure engineering, network administration, or a related field.
  • Experience working in an educational or non-profit environment is preferred
  • Flexibility to adapt to changes in schedule
  • Excellent verbal communication skills
  • Strong interpersonal skills - Experience working with diverse individuals and groups with varying learning styles; experience in workforce development a plus.
  • Project Management experience preferred
  • Process-oriented & highly organized with excellent problem-solving skills
  • Team-oriented, highly responsive communicator, and excellent verbal and written communication skills.
  • Interest in being part of a culture of continuous improvement.
  • EST preferred

Personal Characteristics

  • You thrive in a creative, inventive, fast-paced startup environment with people who are passionate about their work and mission.
  • You are data-driven, result-oriented, and a forward-looking catalyst for social change.
  • You have a collaborative and flexible work style. You’re excited to work cross-functionally with other departments and independently.
  • You are an effective communicator with strong oral and written skills. 
  • You are tech-savvy and can learn quickly.
  • You are strong at managing your time and can balance multiple projects and tasks.
  • You stand behind our mission, believing that individuals from any community should have access to well-paying career positions, and that talent should be recognized and recruited from many diverse sources.

For this role, we are targeting a salary range of $65,000-$70,000

QUESTIONS?

If you have any questions about this role, please feel free to email our Talent team at jobs@perscholas.org. We look forward to viewing your application!

Equal Employment Opportunity

We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin.

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