Ecommerce Coordinator

At PBI-Gordon Companies, and our subsidiaries PBI-Gordon Corporation, Pegasus Laboratories, and PetAg, Inc, our priority is people, pets, and the places they go.  As employee owners, we support each other in building our careers as well as our companies.  Our foundation is rooted in integrity, innovation, partnership, and pride. Come grow with us!

Summary: 

The E-Commerce Coordinator supports the E-Commerce Division in executing and optimizing e-commerce strategies to drive revenue growth and profitability. This role reports to the Senior E-Commerce Account Manager and works closely with the E-Commerce Account Representative and Digital Marketing Manager to support the day-to-day digital marketing and operational needs of a portfolio of small to midsize E-Commerce accounts, generating over $1M in annual sales for PetAg.  In addition, the E-Commerce Coordinator supports Brand Control and MAP pricing enforcement across all authorized and unauthorized E-Commerce retailers and is responsible for executing daily/weekly/monthly processes including utilizing price monitoring software to identify non-compliance, sending violation notices, maintaining the master Do Not Sell list, reviewing new seller applications, and escalating issues to marketing, sales, and legal as needed.  This role is ideal for a detail-oriented, self-motivated, and highly organized candidate with strong communication and project management skills and the ability to collaborate cross-functionally across multiple departments to solve problems and execute deliverables.   
 

Responsibilities: 

E-Commerce Merchandising and Operations  

- Manage digital merchandising for assigned accounts to ensure a consistent best-in-class consumer journey with a focus on product detail page optimization to ensure each website has accurate titles, bullets, descriptions, image stacks, videos, and enhanced content.   

- Understand each account’s unique processes for new item creation, asset submission, scheduling promotions, and other digital marketing and sales operations tasks that are necessary to drive revenue growth.   

Digital Marketing Support  

- Partner with advertising contacts at assigned accounts to execute promotional campaigns on retail platforms.  

- Align digital advertising campaigns with the sales team’s business goals and marketing team’s promotional calendar.  

- Keep accounts appraised of upcoming PetAg national marketing campaigns such as social media events, influencer programs, television and print campaigns, and other special programs that  will positively impact each retailer’s traffic and sales.   

- Manage advertising budgets for assigned accounts and monitor campaign performance, spend, sales, and return on investment.   

 Account Management Support  

-Participate in calls with assigned accounts and develop rapport with 1:1 counterparts such as Marketing Managers, Advertising Managers, and other related roles.  

-Develop and maintain a project management system to keep track of each account’s opportunities, requirements, and deliverables including advertising budget, scheduled promotions, sales performance, and other due dates and deliverables.   

- Collaborate cross-functionally inside PetAg with marketing, sales, and customer service to problem solve and obtain required information to complete deliverables.    

-Must have strong written and verbal communication skills with the ability to provide clear and concise requests and updates to customers and internal counterparts.   

Brand Control & Enforcement  

-Support brand enforcement efforts by utilizing Prowl software system to monitor unauthorized sellers on a daily basis, send violation notices, provide weekly violation reports, and collaborate with sales, marketing, and legal as needed to escalate issues and drive compliance.   

-Maintain and manage the monthly “Do Not Sell” list including adding new offenders and delivering to marketing by the deadline each month.    

-Review incoming new seller applications and evaluate “fit” against a set of defined criteria, communicate directly with applicants to advise status of their application and obtain needed information, collaborate with Sales and Marketing to determine if application should be approved or denied.   

Qualifications & Requirements:  

Education:  

-Bachelor’s degree in Marketing, Business, Communications, or a related field – or equivalent practical experience.  

Experience:  

-1–3 years of digital marketing or E-Commerce experience including administrative or project management support or similar functions.   

Knowledge:  

-Familiarity with eCommerce sales and digital marketing concepts; experience working with eCommerce accounts to drive revenue growth such as Amazon, Walmart, Target or others.   

-Basic understanding of eCommerce operational workflows such as new item creation, content optimization, advertising budget management, and digital asset management software.  

-Familiarity with MAP policies and unauthorized seller enforcement practices is a plus.  

Skills:  

-Strong attention to detail with advanced organizational and project management skills including keeping track of due dates and deliverables and completing tasks on time.    

-Self-motivated with the ability to work independently to manage multiple competing priorities and meet deadlines in a fast-paced environment.  

-Excellent communication skills with the ability to collaborate cross-functionally to convey requests, define problems, and recommend solutions in a clear and concise manner (written and verbal).   

-Ability to present a professional image to internal and external stakeholders on Zoom calls and in-person meetings.   
  

Travel:  

-Minimal travel required (<10%).   

-Option to attend quarterly sales meetings and customer trade shows if desired.   
  

Preferred Qualifications:  

-Prior experience in consumer packaged goods industry, either working directly for a brand, distributor, or advertising agency.   

-Prior experience managing E-Commerce operational processes such as item creation, content optimization, and advertising and promotions.   

-Understanding of digital marketing practices such as paid search, SEO optimization, sponsored ads, promotional strategies, and other digital advertising concepts.   

-Knowledge of brand control practices and the role MAP policies play in maintaining price integrity in the market. 

The pay range for this role considers a wide range of factors including but not limited to: skill sets, experience and training, licensure and certifications, geographical location, and other organizational needs.

The estimated pay range for this role is $52,397 Min to $78,596 Max per year.

Additionally, you will be eligible to participate in a bonus incentive program associated with this specific role.

PBI-Gordon Companies and its subsidiaries are proud to offer a comprehensive benefits package to eligible, full-time employees who work 30 hours per week or more. Full-time employees will become eligible to participate in benefits on the first of the month following their start date, unless stated otherwise below. (Note: Interns do not qualify for eligibility.)

Medical Insurance

We are committed to helping you and your dependents maintain health and wellness by offering voluntary, competitive medical insurance and prescription drug plan options.

Dental Insurance

Choose from two voluntary dental plans that are designed to help protect you and your dependents’ oral health. 

Vision Insurance

Our voluntary vision insurance plan is designed to help protect you and your dependents eye health. Coverage is available for eye exams, frames, lenses, and contact lenses. Employee owners are responsible for 100% of the cost of this plan.

Life Insurance with Accidental Death & Dismemberment (AD&D)

We offer a company-paid $50,000 life insurance policy with AD&D. You also have the opportunity to purchase additional life and AD&D insurance for yourself, your spouse and/or your dependent children. The cost for this coverage is based on the amount you elect and your age.

Short- and Long-term Disability

Our company-paid short-term and long-term disability plans to provide income replacement in the event you are not able to work due to illness or injury. Short-term disability will provide 70% income replacement up to $1,350 per week and long-term disability will provide 60% income replacement up to $5,000 per month.

Employee Assistance Program (EAP)

EAP Services are company paid to benefit all employee-owners and their families. EAP provides up to six free counseling sessions to help you and your family members manage life stressors, solve personal or relationship concerns, and achieve your goals.

Flexible Spending Account (FSA)

Flexible Spending Plans offer employee-owners the option to set aside pre-tax monies into a medical reimbursement or dependent care account to help pay for out-of-pocket medical, dental or vision expenses or day care costs. The maximum contributions are determined by the IRS and adjusted annually. This is a use-it-or-lose-it account, meaning any funds remaining in the account following the close of the plan year will be forfeited.

Pet Insurance

We love our pets! Pet insurance options for your furry friends is offered through the ASPCA. Employee-owners can enroll and pay premiums directly to ASPCA.

Paid Holidays & Paid Time Off (PTO)

Everyone needs time off to rest and recharge! Paid time off includes Regular PTO, Personal PTO, and specified paid company holidays. *The amount of paid time off (PTO) depends upon the employee's position and years of service.

Employee Stock Ownership Plan (ESOP)

We act like we own the company because we do! An ESOP provides employees with an ownership stake in the company. It’s an additional form of compensation directly tied to PBI-Gordon Companies financial success. All regular employees are eligible to participate in the ESOP the first of the month following 30 days of service. PBI-Gordon Companies contributes approximately 18% of total compensation annually with a six-year vesting schedule. Our ESOP is more than a benefit, it is a key part of a culture, and it can provide significant rewards in retirement!

401(k) Retirement Savings Plan

Saving for retirement is one of the most important financial decisions you can make. We offer a 401(k)-retirement savings plan to assist employees with this important financial goal. New employee owners are eligible to participate the first of the month following 30 days of employment. We provide a company match of 100% up to 3% deferral with a three-year vesting schedule.

Fitness Reimbursement

We believe regular exercise helps improve overall health and job performance. PBI-Gordon will reimburse up to a maximum of $300 annually for gym/fitness memberships.

William Everett & Mary Ellen Mealman Scholarship Fund

Children or grandchildren of employee-owners may apply for a scholarship under the William Everett & Mary Ellen Mealman scholarship fund. Applicants are awarded based on financial need, academic achievement, and involvement in extracurricular/community activities.  

Tuition Reimbursement

After one full year of employment, employee-owners are eligible for tuition reimbursement for bachelor’s level coursework related to their current job or any future job offered at PBI-Gordon Companies.

Parental Leave

Company paid parental leave is offered to employee-owners following the birth of a child or the placement of a child with an employee in connection with adoption, foster care, or surrogacy. This policy will run concurrently with Family and Medical Leave Act (FMLA) leave, as applicable.

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA).

Please see our CCPA disclosure for more information.

Employment is contingent upon and may not begin until the successful completion of a pre-employment background check and drug screen. PBI-Gordon and its subsidiaries participate in E-Verify to confirm the identity and employment eligibility of all persons hired to work in the United States. For more information about E-Verify, including your rights and responsibilities, please visit the E-Verify Website.