Build Team Specialist

About this Role

As an independent Build Team contractor, you will support the company’s VoIP phone systems. Leveraging technical expertise and problem-solving skills, you will ensure seamless integration with our practice management software, optimizing workflow efficiency for veterinary practices in North America. 

This 100% remote contract position, based in Mexico, Honduras, or El Salvador, supports customers Monday through Friday.

Contractors must provide their equipment (laptop, monitors, keyboard, mouse, etc.), stable internet connectivity, and professional workstations. 

Tasks

• Deliver the highest levels of customer satisfaction via phone, email, and Zoom video calls 
• Build phone systems (set up call routing, call forwarding, provision devices, and integrate phones to practice management software systems) 
• Host virtual training sessions with vet practices on phone systems and practice management software integrations 
• Troubleshoot and resolve hardware issues, including patiently guiding customers through phone reboots and factory resets
• Resolve or escalate customer requests/issues promptly
• Review, analyze, and evaluate trends on common system issues and communicate these to the company

Requirements 

• Proficiency in both verbal and written English, along with confident, articulate, and professional communication abilities
• Experience delivery of exceptional customer service 
• Strong ability to multitask, prioritize tasks, and effectively manage time
• Skilled in handling multiple projects simultaneously
• Proficient in conflict resolution, with the ability to sympathize and empathize with customers
• Experience in troubleshooting intricate technical issues related to phone system

Petvisor is the parent company of a family of brands that includes PetDesk, Vetstoria, WhiskerCloud, Kontak, and Groomer.io. Petvisor equips veterinary practices and pet services businesses with a suite of mobile-enabled tools, facilitating better communication, service, and client retention. The company’s innovative approach supports over 10,000 veterinary clinics, 400 grooming facilities, and over 20 million pet parents globally. 

We are an equal opportunity and strive for a culture where everyone feels empowered to celebrate their whole, authentic selves at work. We encourage varied approaches and points of view to cultivate an inclusive workplace where difference is valued. Diversity fuels innovation and strengthens our bond with our customers and the communities we serve.

Our recruiting process is rooted in “Who: The A Method of Hiring” and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair performance review from multiple perspectives.

Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.

Notice at Collection to Applicants Residing in California
Depending on your location, the California Consumer Privacy Act (CCPA) may regulate how we manage job applicants' data. Our full notice outlining how your data will be processed as part of the application procedure for application locations is available at this link. By submitting your application, you agree to our use and processing of your data as required.