Strategy Sr. Manager – Membership & Initiatives

 

Strategy Sr. Manager – Membership & Initiatives

Location: NYC HQ (4 days / week in-office preferred)
Reports to: VP of Strategy & Corporate Development
Team: Strategy

About Petfolk

Petfolk is redefining veterinary care by combining state-of-the-art veterinary clinics, technology-enabled workflows, deeply collaborative teams, and a membership model that emphasizes proactive and accessible care. We believe great care starts with great experiences - for pet parents, their pets, and the teams who care for them.

 

The Role

We’re growing fast, and we’re looking for a dynamic, data-driven Strategy Sr. Manager to both own strategy and performance of our core membership offering, PetfolkCare, and actively support broader cross-functional initiatives.

As Strategy Sr. Manager, you will be the day-to-day owner of PetfolkCare’s performance, responsible for driving continuous optimization. You will surface insights, introduce hypotheses, and work across teams to drive adoption, engagement, and retention. 

This is a strategy role built for execution, combining excellence in business problem solving / data analytics with a keen ability to drive alignment and action across teams. You will work closely with functional teams across Medical, Ops, L&D, Marketing, Product, and Engineering in order to drive continual improvement. You will also work closely with the VP of Strategy & Corp Dev on high-priority initiatives such as pricing, partnerships, and capital strategy.

 

What You’ll Do

PetfolkCare Strategy & Performance

• Day-to-day owner of the core PetfolkCare membership program - adoption, engagement, and retention
• Proactively develop insights across all areas of the program (both pet parent and internally-facing)
• Translate insights into hypotheses, and develop clear improvement levers in partnership with functional teams
• Partner with teams to project manage the implementation of improvement initiatives
• Track and measure progress over time, ensuring follow-through and iteration with stakeholders

• Drive overall plan design and pricing for PetfolkCare and related core services
• Model economic impact of potential modifications to inform relative benefit vs. associated cost
  
  

Strategic Initiatives

• Build business cases and economic rationale around new initiatives
• Execute projects across functions, actively soliciting input from multiple stakeholders and holding the project team accountable to timelines while keeping the organization well informed
• Depending on experience, assist in corporate development and capital markets initiatives

 

Who You Are

• 3-5+ years in strategy consulting, implementation consulting, investment banking, or BizOps roles at high-growth companies
• A self-starter with the drive and ability to tackle challenging, often ambiguous problems
• Deep analytical rigor, with the ability to effectively sift through large data sets to identify the most important elements
• Strong ability to synthesize analysis and effectively communicate key insights to both executive and functional teams
• A desire to bring your strategies to life. You will have a unique opportunity to translate strategy into action through managing programs requiring you to collaborate with and support team members as you collectively enact initiatives and ensure their success post-launch
• Exceptionally organized, process-oriented, and able to manage multiple priorities
• Fluent in Excel / Google Sheets, PowerPoint / Google Slides

 

Nice to Have

• Exposure to service-based business models, particularly around multi-site businesses / provider-based healthcare, and / or exposure to membership / subscription models
• Familiarity with accessing and working with data from Looker / SQL / Tableau

 

Compensation & Benefits

• Competitive base salary + performance-based bonus
• Equity grant (creating value together)
• Medical, dental, and vision benefits
• Open PTO + Paid Parental Leave