Client Service Representative

PetMedic Urgent Care Vet Clinic is looking to add a compassionate and skilled Client Service Representative to our team.  At PetMedic, you can help shape the exciting new world of veterinary urgent care. Our fast-paced environment means you’ll do something different every day, but with more regularity and stability than an emergency setting. It’s like hitting the sweet spot with a tail-thumping belly rub that never ends – and that’s just the beginning. As part of our team, you’ll work with the latest technology, stay ahead using educational training, and partner with experienced doctors to deliver the highest quality of care to the pet patients we all love.  

Client Service Representative  

 PetMedic in Warwick, RI  

$18.00 - $20.00 hourly pay rate 

WHAT YOU’LL DO   

• Answers telephone calls quickly, efficiently, and in a professional and friendly manner using a multi-line system  
• Warmly greets clients  
• Prepares patient files  
• Receives and relays client correspondence and updates client financial records  
• Answers client’s inquiries about basic animal care questions and routine procedures  
• Educates clients on over-the-counter products such as flea and tick preventions  
• Admits patients and handles medical records entries accurately  
• Prepares client invoices for services performed  
• Handles payment transactions  
• Receives and relays telephone, fax, and email messages accurately and promptly  
• Individual clinics to add info that’s specific to their hiring needs   

Our Comprehensive benefit package includes:  

• Medical, dental, and vision insurance 
• 401(k) with a total company match up to 4%, after 6 months of employment 
• Generous paid time off and flexible scheduling 
• Continuing education allowance and professional development support 
• Mental Health Resources 
• Company paid bonding leave or applicable state provided bonding leave 

Perks for Your Pets Too!

Because we know how much your pets mean to you, we offer special benefits designed just for them: 

• Pet Care: Discounts on veterinary services and products 
• Diagnostics: Savings on reference lab testing 
• Nutrition: Discounts on Purina pet foods 
• Insurance: Preferred rates with our pet insurance partner 

REQUIREMENTS    

• High school diploma or equivalent  
• Previous experience working as a Veterinary Receptionist/CSR is preferred but not required  
• Significant experience with basic office functions in a busy office environment  
• Must be a team player and have compassion for pets and their people  
• Individual clinics to add info that’s specific to their hiring needs   

Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions.  

Joining our fun and team-first atmosphere comes with a level of support that’s hard to find anywhere else. Everything we do is with purpose – down to the way we partner with our professionals to design a more efficient layout for our clinics. That’s just one way we’re hyper-focused on supporting our people, so they can focus on bringing the gold standard of medicine to our patients and their families.  

Employment will require the successful completion of references and background check.  

FOR RHODE ISLAND APPLICANTS:  IF YOU PROVIDE FALSE INFORMATION ABOUT YOUR ABILITY TO PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB, WITH OR WITHOUT ACCOMMODATIONS, YOU MAY BE BARRED FROM FILING A CLAIM UNDER THE PROVISIONS OF THE WORKERS’ COMPENSATION ACT OF THE STATE OF RHODE ISLAND.  

 Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, mental or physical disability, medical condition, gender, gender identity or expression, sexual orientation, genetic information, ancestry, marital status, national origin, protected veteran status, or any other characteristics or classifications protected by applicable federal, state, and local laws. 

Learn more about our career opportunities at: https://rarebreedvet.com/careers/  

Where uncommon support partners with joy.