Job Application for Customer Training Specialist at Precision for Medicine

New

QuartzBio (www.quartzbio.com) is the Precision Medicine Intelligence Company. Our first-in-class Precision Medicine AI Agent Platform enables autonomous data ingestion and conversational insights across the precision medicine value chain. Powered by a network of domain-specific AI agents, our solutions amplify the efforts of operations, translational, informatics, and IT teams, using AI-driven integration of biomarker, sample, and clinical data to create a unified, scalable data ecosystem. R&D teams can shorten time from data to insights, analytics, and visualizations, accelerating study close and time-to-market. Transform the way precision medicine teams work with 360° intelligence.

Position Summary:

As a Customer Training Specialist, you will play a pivotal role in educating our customers on the QuartzBio Precision Medicine AI Agent Platform. You'll design and deliver dynamic training materials, conduct interactive virtual sessions, and collaborate with internal teams to ensure our training aligns with business objectives and industry best practices. Your ability to simplify complex topics, engage diverse audiences of subject matter experts, and continuously improve training effectiveness will be crucial in driving our customers' success. Join our forward-thinking company at the forefront of precision medicine and make a meaningful impact on the future of drug development.

Key Responsibilities:

Training and Curriculum Development:

Design and develop comprehensive training materials, including manuals, videos, and online courses.
Work closely with internal teams (product management, managed services, customer success, and project management) to align training with business objectives.
Lead live training sessions, webinars, lessons learned and workshops.

Technical Writing and Documentation:

Create and maintain clear, concise, and user-friendly release notes to communicate product updates.
Develop and update end-user documentation including guides, FAQs, and knowledge base article.
Collaborate with internal teams (product management, managed services, and engineering teams) to ensure technical accuracy and consistency in all customer-facing documentation.
Align documentation with training content to provide customers with a seamless learning experience.

Customer Onboarding and Support:

Conduct onboarding sessions for new customers to ensure they understand and can effectively use our software.
Provide ongoing support and answer customer queries related to software usage.

Feedback Collection:

Gather feedback from training sessions to continuously improve training materials and methods.
Stay up to date with industry trends and training technologies to enhance the learning experience.

LMS and Metrics:

Administer and maintain the Learning Management System (LMS) or other training platforms, ensuring content is up-to-date and accessible.
Track, analyze, and report on training participation, completion rates, and effectiveness metrics.
Maintain accurate training records and documentation in compliance with standard work instruction.

General Responsibilities:

Ensure adherence to best practices and processes.
Communicate effectively with team members and stakeholders.
Take ownership of assigned tasks and projects.
Contribute innovative ideas to improve processes.
Understand work processes and interdependencies.
Collaborate with cross-functional teams to achieve departmental goals.
Perform other duties as assigned.

Qualifications:

Bachelor’s degree in adult education, instructional design, communication, or a related field (or equivalent work experience).
2 years minimum of relevant in training development & delivery, preferably in customer education.
0-2 years of experience working in a customer-facing role and leading projects.
Excellent presentation, facilitation, and communication skills.
Native-level English fluency.
Experience with rapid authoring tools such as Articulate360 or Adobe Captivate as well as AI content tools is preferred.
Ability to simplify complex topics and tailor training to different audiences.
Experience with virtual training platforms (Zoom, Teams) and interactive training techniques.
Experience with HTML or CSS is preferred.
Strong organizational and project management skills.
Experience in the Clinical Trial and/or SaaS software industry is preferred.
Strong problem-solving and analytical skills.
Excellent communication and interpersonal skills.
Ability to work independently as well as in a team environment.
Attention to detail and ability to produce high-quality work.
Ability to articulate ideas and write clear and concise reports.

Leadership expectations:

Follows Company's Principles
and code of ethics on a day-to-day basis.
Shows appreciation for individual talents, differences, and abilities of fellow team members.
Listens and responds with appropriate actions.
Supports change initiatives and continuous process improvements.

#LI-Remote

Precision is required by law in some states or cities to include a reasonable estimate of the compensation range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Precision, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. This role is also eligible for a discretionary annual bonus, health insurance, retirement savings benefits, life insurance and disability benefits, parental leave, and paid time off for sick leave and vacation, among other benefits.

Reasonable estimate of the current range

$62,500 - $93,700 USD

Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice.

Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at QuestionForHR@precisionmedicinegrp.com.

It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.

Create a Job Alert

Interested in building your career at Precision for Medicine? Get future opportunities sent straight to your email.

First Name

Last Name

Phone

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

School

Select...

Degree

Select...

Discipline

Select...

Start date year

LinkedIn Profile

What is your desired salary?

Are you authorized to work lawfully in the country/location for which you are applying?

Select...

Will you now or in the future require Precision Medicine Group to commence (sponsor) an immigration case in order to employ you (for example, work visa application or work visa transfer, or other-employment based immigration case)? This is sometimes called "sponsorship" for an employment-based visa status.

Select...

Have you ever worked for Precision Medicine Group or one of its affiliated companies?

Select...

If yes, when and which company?

Have you ever interviewed with Precision Medicine Group or an affiliated company?

Select...

If yes, when and which company?

Are you currently subject to a Non-Compete or Non-Solicit with your current employer?

Select...

I certify that the information on this application, my resume and any supporting documentation I provide is complete and accurate to the best of my knowledge. If this application leads to employment, I understand that false or misleading information in my application, resume or interview may result in my release or termination of employment. I authorize the Company or its agents to confirm all statements contained in this application and/or resumes as it relates to the position I am seeking and to the extent permitted by federal, state, or local law. I agree to complete any required authorization forms for the background investigation. I authorize and consent to, without reservation, any party or agency contracted by this employer to furnish the above-mentioned information. I hereby release, discharge, and hold harmless, to the extent permitted by federal, state, and local law, any party delivering information to the Company or its duly authorized representative pursuant to this authorization from any liability, claims, charges or causes of action which I may have as a result of the delivery or disclosure of the above requested information and all other persons, corporations, or organizations furnishing such information. If hired I understand that I will be required to provide genuine documentation establishing my identity and eligibility to be legally employed in the United States. I also understand that the Company employs only individuals who are legally eligible to work in the United States. This application will remain active for 60 days. Any applicant wishing to be considered for employment after that time must reapply. UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Select...

Legal Address - Street Address 1

Legal Address - Street Address 2

Legal Address - City

Legal Address - State

Select...

Legal Address - Zip

Legal Address - Country

Select...

Do you have experience in the Clinical Research/Pharma industry?

Select...

Do you have any experience in the SaaS software industry?

Select...

Do you have external customer training experience?

Select...

How many years of experience do you have in content development?

Customer Training Specialist

Apply for this job