Inside Sales & Backoffice Specialist (f/m/d)

PHENOGY AG is a leading innovator of battery energy storage technologies and applications for the green electrification of the planet. Our team members work on future-proof and truly sustainable battery systems that are powerful, safe, and robust – with circularity as a central principle. In addition to Exentis Group AG, a leading provider of an additive manufacturing platform for large-scale industrial production, the technology partner network also includes selected institutes of the Fraunhofer Battery Alliance.

PHENOGY is an environmentally and socially conscious enterprise. We are committed to fostering prosperity for the people and our planet, ensuring truly sustainable growth – starting in the area of our greatest expertise and impact: energy storage solutions.

We energize the future.

We are seeking an Inside Sales & Backoffice Specialist (f/m/d) who will build the operational backbone of our commercial engine and act as the driving force behind scalable lead generation, structured qualification, and early‑stage opportunity development across the EMEA region. In this fast‑growing startup and scaleup environment, you will establish repeatable outreach workflows, create measurable pipeline contribution, and ensure smooth handovers to field sales and business development. 

Your tasks and responsibilities:

Inside Sales & Customer Support 

• Develop and continuously improve scalable inside‑sales processes, qualification methods, and digital outreach structures for the EMEA region
• Lead Qualification: Handle incoming B2B inquiries via phone, e-mail, Home Page, qualify potential leads and direct them to the appropriate regional sales manager
• Partner Management: Processing incoming inquiries via our representatives in various markets as integrators or dealers
• Quotation Management: Prepare, calculate, and issue tailored commercial offers and quotations based on technical specifications provided by our Field Sales, Technical Sales, Service and Project Management (Sales Operations) 
• Customer Relations: Serve as a reliable first point of contact for our existing B2B partners, answering commercial questions and providing product availability updates 
• Steer prospects through defined early stages of the sales cycle, ensuring smooth progression toward advanced commercial engagement 
• Upselling: Identify opportunities to offer complementary products, extended warranties, or service packages during the quoting phase
• Lead structured discovery calls, identify customer needs, and position the product value proposition clearly and convincingly 

Backoffice & Sales Operations

• Order Processing: Manage the entire order fulfillment cycle in our ERP system—from order entry and confirmation to coordination with the logistics and production departments
• CRM Maintenance: Keep our CRM system (MS CRM) up-to-date, ensuring clean data, accurate forecasting support, and seamless tracking of the sales pipeline
• Master Data Management: Maintain customer accounts, pricing agreements, and contract databases
• Interface Communication: Act as a hub between Sales, Logistics, Finance, and Technical Support to resolve delivery or billing discrepancies swiftly

Must have's:

• Degree in Business Administration, Commercial Training, or a related field. A background in electrical engineering or renewable energy is a strong plus
• 4+ years of experience in B2B inside sales, sales operations, or commercial backoffice, ideally within the renewable energy, electrical manufacturing, or good capital industry
• You are not afraid of technical products. You are eager to understand how battery storage systems, inverters, and energy management systems work together
• Proficiency in MS Office (especially Excel) and experience with a common ERP system (e.g., Microsoft Dynamics) and CRM system
• Excellent written and verbal communication skills in English and German
• You are highly organized, process and solution-oriented, and able to keep a cool head in a fast-paced, high-growth environment 
• Hands-on experience with remote outreach, digital prospecting, and structured lead qualification 
• High responsiveness, reliability, and ability to manage multiple leads simultaneously in a fast-paced environment

Nice to have's:

• Experience in Energy, Industrial Tech, Renewables, Battery Storage, BESS, or related technical sectors 
• Familiarity with startup/scaleup environments and building sales processes from scratch
•  Basic understanding of commercial frameworks including pricing and quoting workflows
• Experience working with technical teams to validate customer requirements 

Location: Technoparc Lucerne, Switzerland - alternatively, we are also filling this position at our on-site location in Bremen, Germany.

Travel Readiness: ca. 20% within EMEA

We offer you:

• Join a high-caliber environment that enables you to develop your full potential, shape your job, and take ownership.
• Participate in the development of PHENOGY and inspire the world to transition to sustainable energy.
• Become part of our eco-passionate expert team - a first-class team all around. 
• Benefit from flexible work hours as well as remote and on-site working in a modern sustainable office
• Enjoy various events, an amazing coffee machine, and the occasional coffee from our CEO (acting Barista)

At PHENOGY, we highly value diversity, equality, and inclusion. It makes our company stronger. Our philosophy: one mindset, many minds.