Premium Sales and Service Seasonal Associate
The Philadelphia Eagles is known as one of the more innovative organizations in professional sports and is considered one of the most storied sports franchises in history. As an organization, the Philadelphia Eagles is both an exciting and demanding place to work fueled by passion, dedication, and a commitment on and off the field. We take our responsibility to the community seriously; the Eagles aim to make an impact in the Greater Philadelphia area and beyond. The Eagles has developed programs that provide support to the community including Eagles Autism Foundation and Eagles Cares. In addition, we are an environmental leader with our Go Green Program.
The executive office is located at the NovaCare Complex. This 108,000 square foot facility offers excellent space, amenities, and care for the players, coaches, and staff.
Lincoln Financial Field is one of the premier sports and entertainment facilities in the United States. In addition to being the home of the Philadelphia Eagles, the stadium hosts numerous other events, providing an unmatched spectator experience for over 69,000 fans. Lincoln Financial Field is maintained and managed by professionals working together to provide the highest quality sports and entertainment experience in a safe, clean, and friendly environment.
POSITION SUMMARY
This position will support the Philadelphia Eagles Premium Sales and Service group with ongoing business development, while providing world class customer service to our existing client base. This position will allow the candidate to learn all aspects of our premium product line, learn how to generate new revenue, oversee certain elements of gameday hospitality, offer account support to premium client base, and provide assistance in events that will directly impact the overall premium client experience.
REPORTING RELATIONSHIPS
The Seasonal Associate will report to the Assistant Manager, Suite Services & Premium Sales Director
POSITION RESPONSIBILITIES
· Assist in the development, organization, and management of premium client events.
· Develop new leads through cold calling, emails, and referrals from current customers.
· Manage assigned tasks and responsibilities during all Philadelphia Eagles home games and other events held at Lincoln Financial Field.
· Provide excellent customer service to clients via inbound phone line and email inquiries.
· Learn and utilize both Salesforce CRM and Archtics ticketing system.
· Effectively provide communication and account support through the premium inbound phone line and email in a timely manner.
· Collaborate daily with colleagues from other departments within the organization (Accounting, Corporate Partnerships, Marketing, Merchandise, Ticket & Fan Services, and more).
· Oversee and organize premium inventory and merchandise, as well as package and distribute autographed merchandise to clients.
· Perform additional duties assigned by all members of the Premium department.
DESIRED COMPETENCIES
Personal Accountability - Gains input from others and moves decisions forward in the organization; accountable for actions.
Integrity & Values - Can be trusted to act in a manner that is truthful and values direct, honest communication at all levels of the organization.
Interpersonal Confidence - Strong interpersonal skills; can effectively communicate and relate to all levels within and outside the organization; creates and builds positive and productive relationships.
Results Oriented - Drives the team and the organization for results to improve bottom line performance; able to make timely or planned decisions appropriate to the circumstances or situation.
Adaptability - Responds quickly and effectively to changing trends and circumstances; embraces change and welcomes fresh perspectives; learns from past mistakes and adjusts accordingly.
Managing Processes - Ability to manage appropriate steps to get projects completed.
Organizational Ability – Attention to detail, demonstrates time and energy to make sure tasks are properly handled and completed correctly.
QUALIFICATIONS
· Must be a recent graduate who has completed, within the previous eighteen months, a technical, associate, bachelors, or graduate degree from a qualifying educational institution, or an individual that has been discharged from the military within the last 18 months.
· Professional appearance, and strong work ethic required.
· Ability to work in a fast-paced environment, multitask, and prioritize duties while maintaining a positive attitude.
· Ability to maintain confidentiality of all business matters.
· Excellent verbal, written, and interpersonal communication skills required, with excellent organizational, planning abilities.
· Experience in a client services internship/role or related experience desired.
· Salesforce or CRM experience preferred, or a strong willingness to learn.
Equal Employment Opportunity
Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, ethnicity, religion, sex, sexual orientation, age, disability, veteran status, marital status, or any other classification protected by applicable law.
For your consideration:
Our organization makes an impact.
On-site subsidized cafeteria
Free secured parking
Easy access to public transportation
On-site fitness facility
Participation in employee engagement activities
Access to online learning platform
Eligible to elect medical coverage
This is a non-exempt, temporary, seasonal position
Eligible to receive a $1,000 stipend for those relocating or traveling outside of a 50- mile distance
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