Ticket Operations Seasonal Associate
The Philadelphia Eagles is known as one of the more innovative organizations in professional sports and is considered one of the most storied sports franchises in history. As an organization, the Philadelphia Eagles is both an exciting and demanding place to work fueled by passion, dedication, and a commitment on and off the field. We take our responsibility to the community seriously; the Eagles aim to make an impact in the Greater Philadelphia area and beyond. The Eagles has developed programs that provide support to the community including Eagles Autism Foundation and Eagles Cares. In addition, we are an environmental leader with our Go Green Program.
The executive office is located at the NovaCare Complex. This 108,000 square foot facility offers excellent space, amenities, and care for the players, coaches, and staff.
Lincoln Financial Field is one of the premier sports and entertainment facilities in the United States. In addition to being the home of the Philadelphia Eagles, the stadium hosts numerous other events, providing an unmatched spectator experience for over 69,000 fans. Lincoln Financial Field is maintained and managed by professionals working together to provide the highest quality sports and entertainment experience in a safe, clean, and friendly environment.
P O S I T I O N S U M M A R Y
The Ticket Operations Seasonal Associate will learn the intricacies of an NFL Ticket Operations Department and Stadium Ticket Office. This position assists in the development and ticketing execution of Philadelphia Eagles games and large-scale special events. Associates will utilize the Archtics ticketing system daily for season ticket member account management, event creation, reporting, account updates, and order processing while helping to deliver excellent service to Eagles fans and season ticket members.
R E P O R T I N G R E L A T I O N S H I P S
The Ticket Operations Seasonal Associate will report to the Director of Ticketing while working under the daily supervision of the full time Ticket Office Staff of the Philadelphia Eagles.
P O S I T I O N R E S P O N S I B I L I T I E S
· Assist the Ticket Operations Managers in executing tasks leading up to and during all Philadelphia Eagles games
· Assist the Ticket Operations Managers in the planning and execution of special events at Lincoln Financial Field including concerts, soccer matches, Temple Football, Eagles kids club events, and Eagles-related special events
· Learn and use the Archtics ticketing system for account management, reporting, account updates, and order processing
· Provide customer service to Eagles Season Ticket Members via phone, email, and in-person at our ticket windows
· Assist in training and management of academic interns positioned in the Ticket Office Call Center helping with day-to-day operations and incoming calls and emails
· Learn and use the Salesforce CRM to assist with contracts, ticket fulfillment, and data processing for the Premium Sales and Services Team
· Help organize and input incoming payments throughout the Season Ticket Member invoicing and renewal period
· Assist with data entry including SBL information, customer information, and financial information
· Manage and maintain season ticket member files and customer hard file system
· Assist with office and ticket window set up for all events
· Work all events at Lincoln Financial Field assisting with ticket office operations
D E S I R E D C O M P E T E N C I E S
Personal Accountability - Gains input from others and moves decisions forward in the organization; accountable for actions.
Integrity & Values - Can be trusted to act in a manner that is truthful and values direct, honest communication at all levels of the organization.
Interpersonal Confidence - Strong interpersonal skills; can effectively communicate and relate to all levels within and outside the organization; creates and builds positive and productive relationships.
Results Oriented - Drives the team and the organization for results to improve bottom line performance; able to make timely or planned decisions appropriate to the circumstances or situations
Adaptability - Responds quickly and effectively to changing trends and circumstances; embraces change and welcomes fresh perspectives; learns from past mistakes and adjusts accordingly.
Managing Processes - Ability to manage appropriate steps to get projects completed.
Organizational Ability – Attention to detail, demonstrates time and energy to make sure tasks are properly handled and completed correctly.
Q U A L I F I C A T I O N S
· Must be a recent graduate who has completed, within the previous eighteen months, a technical, associate, bachelors, or graduate degree from a qualifying educational institution, or an individual that has been discharged from the military within the last 18 months.
· Excellent verbal, written, and interpersonal communication skills.
· Excellent organizational, planning abilities and multitasking skills.
· Ability to maintain confidentiality of all business matters
· Previous experience within ticketing, including knowledge of programs such as Archtics and Salesforce, is preferred but not required.
Equal Employment Opportunity
Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, ethnicity, religion, sex, sexual orientation, age, disability, veteran status, marital status, or any other classification protected by applicable law.
For your consideration:
Our organization makes an impact On-site subsidized cafeteria
Free secured parking
Easy access to public transportation On-site fitness facility
Participation in employee engagement activities Access to online learning platform
Eligible to elect medical coverage
This is a non-exempt, temporary, seasonal position
Eligible to receive a $1,000 stipend for those relocating or traveling outside of a 50- mile distance
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