Receptionist, DR Academy

Position: Receptionist, DR Academy
Job class: Full-Time
Department:  Player Development/International Ops.
Location:  Boca Chica, Dominican Republic
Reports to:  Manager, DR Academy Operations
Anticipated Start date: February 2025

 ESSENTIAL DUTIES

• Greet and direct visitors entering the Phillies Administrative Lobby
• Provide general office/clerical support by:
  • Answering telephone calls
  • Direct calls to the appropriate staff member
  • Provide basic and accurate information in-person or via telephone/emails not limited to academy activities/schedule of the day, academy address, and other related information related to the academy
  • Perform general clerical duties, including photocopying, drafting correspondence (in both English and Spanish), and managing appointment schedules
  • Efficiently coordinate conference room bookings and manage appointment scheduling
  • Maintain, and stock office supplies, including managing the commercial copier machines and inventory

OTHER EXPECTED DUTIES

• Assist in securing U.S. personnel accommodations when visiting the DR
• Assist with registering try-out players on the AMT- MLB system
• Assist the Facility Maintenance team by organizing academy’s work orders, tracking their status, and assisting in invoice collection
• Assist the Dietitian team with players’ meeting translations, as needed
• Assist with day-to-day operations tasks, as needed (Track snack counts during special camps; Pay Player’s weekly Meal Money)

QUALIFICATIONS

• High school diploma or equivalent required
• 2+ years of customer service experience
• 2+ years of administrative experience
• Must be bilingual in written and spoken form- Spanish and English
• Professional attitude and appearance, with strong oral and written communication skills in both languages- Spanish and English
• Must possess intermediate to advanced computer skills, including Microsoft Office (i.e.: Excel, Word, Powerpoint), & Google Drive (i.e.: Docs, Sheets, Forms)
• Must be detail-oriented, well-organized, and possess a strong work ethic
• Must be able to interact professionally with players, coaches, front office personnel, and medical and training staff
• Must have a valid Dominican Driver’s License
• Must have the ability to handle flexible hours, including weekends and holidays, as needed

Application Question - All candidates are required to submit a response to the following question:
Based on your previous experience please describe why you think you could be a great fit for this role (Please provide response in English in 300 words or less).