Patient Conversion Specialist

Mochi Health’s mission is to be the discovery layer of healthcare. We are building a platform that makes it easier for patients to find the right providers, access the right medications, and take control of their health with transparency and trust.

Over the past few years, we have experienced rapid growth by combining operational excellence, clinical expertise, and innovative technology to deliver care that is more human, intuitive, and effective. From pharmacy pricing transparency and personalized medication management, to long-term medical record access and community-based chronic illness support, Mochi is creating a new model of care that empowers patients, providers, and pharmacies alike.

We believe the future of healthcare is personal, and we are building the technology to power it. At Mochi Health, you will join a team that values inclusivity, collaboration, and bold thinking, and you will have the opportunity to do the most meaningful work of your career.

Remote, located in the Philippines

Type: Full-time contractor
Comp: Metrics based: ~$4-7/hr

About the Role

Outbound calling to people who started our eligibility quiz but didn't pay. Goal is to get them on the phone, answer questions, and convert them to subscribers. Also handles inbound calls from prospective patients (IVR Option 1).

What you’ll do

• Make outbound calls from assigned queue in Talkdesk
• Leave scripted voicemails when no answer (required to get credit for attempt)
• Handle inbound calls from prospects seeking program info
• Transfer existing patients who hit Option 1 by mistake to correct ring group
• Hit daily call volume targets
• Follow scripts and compliance guidelines (no medical claims, no guarantees)

Who you are

• Strong English, neutral/American-friendly accent
• 1+ year outbound sales or customer service experience
• Comfortable with high call volume and rejection
• Reliable internet, quiet workspace
• Can work US hours (PT or ET shifts)
• Self-motivated, can work independently
• Healthcare/telehealth experience
• Talkdesk experience
• Comfortable with commission-based pay

Shift Availability

We are looking for agents for the following shift.

• Team A Shift: Monday - Friday & every other Saturday; 6am-6pm PST. 

The base salary for this full-time position and comp will be Metrics based: ~$4-7/hr. The salary range listed in each job posting represents the minimum and maximum targets for new hire salaries across all locations.