Premium Services Representative

POSITION SUMMARY:

The Premium Services Representative is a game day position responsible for greeting guests, the management of assigned seating areas, turnstiles, bridges and/or elevators at Citizens Bank Park. This is a customer-facing position that requires a high level of customer service to our guests.

JOB DUTIES & RESPONSIBILITES:

• Greeting guests as they enter the ballpark or seating area which includes:
  • Escorting guests to their specific seat.
  • Maintaining ticket discipline.
  • Managing the guest experience by enforcing the Phillies Code of Conduct policies.
  • Ensuring the safety of our guests by investigating any baseballs or bats that may enter the seating area.
  • Managing access to premium locations including the Diamond Club, Suite Level and Hall of Fame Club Level.
  • Coordinating guest movement during the time that the ball is in play.
  • Answering questions that that guests may have.
  • Reporting incidents by using the incident tracking system.
  • Taking direction from supervisors.
  • Communicating security issues to supervisors.
• Management of elevator operations which includes:
  • Ensuring guests are transported safely throughout the ballpark.
  • Advising supervisors of any operational or mechanical issues.
• Management of turnstile area to ensure quick and safe entry into the ballpark, which
  • Ensuring the turnstiles are uncovered, powered up and is clear of debris for each event.
  • Assisting with ticket scanning.
  • Ensuring the guest enters through the turnstile safely.
  • Advising supervisors of any ticketing issues.
  • Ensuring that all turnstiles are properly powered down and covered at the end of each event.

SKILLS & QUALIFICATIONS:

• Excellent written and verbal communication skills and have great attention to detail.
• Must be able to work autonomously and with a team at all levels of the organization and with a diverse work force.
• Availability to work long hours, including nights, weekends, and holidays.
• Strong customer service skills.
• Strong teamwork attitude.

PHYSICAL REQUIREMENTS:

• Constant standing for extended periods of time lasting a minimum of 5 hours per event.
• Frequent walking to monitor sections, which may involve ascending/descending stairs and walking up inclines and/or uneven surfaces.
• Occasional lifting and/or moving up to 25 pounds.
• Ability to work in outdoor weather conditions for extended periods of time.

The Phillies are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.