Job Application for Ballpark Usher at Philadelphia Phillies

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POSITION SUMMARY:

The Usher is responsible for providing excellent customer service to guests by assisting with seating, directions, and general inquiries. Ushers help ensure a safe, organized, and enjoyable experience for all attendees during baseball and non-baseball events. Candidates must be willing to work event-based hours including nights, weekends, and holidays as the ballpark’s schedule requires.

This position will be located on-site at the BayCare Ballpark in Clearwater, FL.

JOB DUTIES & RESPONSIBILITES:

Greeting guests in a friendly and professional manner.
Assist patrons in locating assigned seats and sections.
Verify tickets and manage crowd flow in aisles and seating areas.
Provide directions to restrooms, concessions, exits, and amenities.
Monitor seating areas for safety and policy compliance.
Assist guests with accessibility needs, including wheelchair access.
Respond to guest questions, concerns, and minor issues.
Support emergency procedures and follow safety protocols.
Communicate with supervisors and security, as needed.

SKILLS & QUALIFICATIONS:

Previous customer service or event staff experience a plus.
Ability to stand and walk for extended periods.
Ability to climb stairs and navigate around the facility.
Strong communication and customer service skills.
Capability to remain calm and professional in crowded or fast-paced environments.
Basic problem-solving skills

The Phillies are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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Are you able to work a non-traditional schedule that includes evenings, weekends, and holidays (including all summer holidays)?

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Ballpark Usher

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The Phillies Demographic Questions