Current openings at Philo

At Philo, we’re a group of technology and product people who set out to build the future of television, marrying the best in modern technology with the most compelling medium ever invented — in short, we’re building the TV experience that we’ve always wanted for ourselves. In practice this means leveraging cloud delivery, modern tech stacks, machine learning, and hand-crafted native app experiences on all of our platforms. We aim to deliver a rock solid experience on the streaming basics, while cooking up next generation multi-screen and multi-user playback experiences. Backend Software Engineering Manager (Billing Engineer) Philo's video streaming product is a paid subscription service that includes a base plan and various add-on packages. We provide customers a simple, streamlined sign up, offering a variety of payment methods, including direct payments by card or digital wallet and external platform options (including RokuPay, AmazonPay, Apple IAP, GooglePlay IAP, Vizio IAP) to best serve our users. We are continually looking to improve the overall user experience, subscription conversion rates, and payment performance through enhanced data collection, data analysis, and a broad range of experimentation. Engineering Managers at Philo lead by example, and are expected to write code and demonstrate best practices while also providing coaching, technical leadership, and insights within and across teams. We expect managers to spend roughly 80% of their time with hands-on technical project tasks (coding, designing, scoping, researching, etc.), and ~20% on team management and coaching. We are seeking an enthusiastic Software Engineering Manager to help us expand our billing offerings while also optimizing performance to benefit both our customers as well as our bottom line. As a member of a growing team, you will serve as both a technical leader to help us expand our billing system and as an internal subject matter expert on payment and subscription operations and optimization. You will work closely with the marketing team on various ways to offer novel promotions and packaging to help increase customer acquisition and retention, with the support team to assess, debug, and correct billing issues/errors, with the finance team on accounting and compliance, and with the data science team on instrumentation and analysis of core KPIs. Responsibilities: Provide technical leadership to members of the billing team, including input on system architecture and design tradeoffs, as well as coaching other members of the team and mentoring new hires. Enhance, implement, deploy, and monitor the Philo multi-biller billing system. Collaborate with our partners to engineer billing platform solutions that deliver the smoothest billing experience for Philo’s users and while optimizing overall performance (including, but not limited to: increasing conversion rates, tuning dunning performance, minimizing errors/confusion leading to support contacts, …) Collaborate with internal stakeholders across marketing, support, finance, and data science teams to ensure we are measuring and optimizing every aspect of our billing system. Drive continuous improvements to the reliability, performance, accuracy, and security of Philo’s billing service. Build and enhance tools to proactively monitor and quickly troubleshoot issues having to do with billing performance and accuracy. Help build rock solid reporting systems that our finance and compliance teams can rely on for accurate reporting and analysis of key company financial results. Qualifications: 8+ years of software development experience. 2+ years of software engineering management experience. Experience developing with the programmatic API of one or more subscription and/or payment management providers (bonus points for experience with Philo’s payment provider, Stripe). Experience developing within the ecosystem of one or more product/billing platforms (RokuPay, AmazonPay, Apple IAP, GooglePlay IAP, or Vizio IAP are a plus). Familiarity with payment networks, card authorizations, dunning policies, refunds, chargebacks, and reversals. Proven track record of building highly efficient and highly available software using Ruby/Rails, JavaScript/TypeScript, Golang, Python, Java or similar programming languages. Experience operating in cloud computing environments using modern software deployment technologies (e.g. Docker, Kubernetes, AWS). Experience working with large amounts of data and making data-based decisions to prioritize projects, including familiarity with relational and non-relational databases and modern data warehousing and querying with SQL. Experience and aptitude for collaborating and communicating with internal and external stakeholders in both business and technical roles. Knowledge of billing/subscription ecosystem trends and changes that will impact how Philo manages our payment options in the years to come. We are language agnostic, but most of our backend code is written in Golang, NodeJS and Ruby, with some C++ and Python. Our services run on Kubernetes, and we practice continuous deployment across all of our systems. Status: Full-timeLocation: San Francisco, CA or remoteCompensation: Includes annual salary between $162K - $210K depending on experience and location, company stock options and health benefits. We value a diverse and inclusive workplace and we welcome people of different backgrounds, experiences, skills, and perspectives. Philo is an equal opportunity employer. We believe that everyone does their best work when they are supported by each other and the company, and we offer a generous set of benefits to make sure the Philo team is happy and healthy. Here is a sampling of the benefits we offer our team: Full health, dental and vision coverage for you and your family 401(k) plan with employer contributions (we match 100% of deferrals up to 3% of pay and 50% of the next 2% of pay) Flexible working hours Up to 20 weeks of fully paid parental leave Unlimited paid time off for vacation and sick leave $2,000 annual vacation bonus (we pay you to take a two week vacation) $5,250 annually for professional development and educational assistance $1,250 annual home office + TV stipend during first year of employment ($250 annually thereafter) $500/month ($6,000/year) bonus for employees who commit to working at least 3 days per week in our offices, plus generous commuter benefits ($315/month towards transit, rideshare, bike rental, or parking at our HQ office in San Francisco) Free Wellhub (formerly Gympass subscription) — an all-in-one corporate benefit that gives employees the largest selection of gyms, studios, classes, training and wellness apps Dog-friendly office And much more! For California Residents: Philo’s CCPA Notice at Collection – Employees, Applicants, Owners, Directors, Officers and Contractors Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

About Philo Philo is building the future of television. Our product lets you watch your favorite shows on all the devices you care about, with seamless playback, insightful discovery, and effortless sharing. In short, we’re building the TV experience that we’ve always wanted for ourselves. We’re a company that puts people first — both our subscribers and our team. At Philo, our philosophy is to empower our colleagues to do their best work while supporting each other in pursuing shared goals. We value pragmatism, pride in our work, and passion. We believe in having transparency and openness across all parts of the company. We are committed to diversity and inclusion as we grow the Philo team and shape the future of TV. We believe that a diverse set of voices and perspectives on our team enables us to innovate faster and create the best experience for our subscribers. Philo is headquartered in San Francisco, with additional offices in New York and Cambridge, MA. Our leadership team includes a cofounder of Facebook as well as alums of Meraki and HBO. Philo is backed by NEA and industry partners including Discovery, Viacom, AMC, and A&E. About the Product team The Product Team is responsible for designing, building, testing, and quite literally reinventing television—one of the most engaging products ever created—across web, mobile, and TV platforms. Just as television is about more than simply watching an episode of your favorite show, so too does our work extend well beyond the play button. We take into account TV schedules, movie and show metadata, real-time ad auctions, live and on-demand feeds, recordings, cross-device interoperability, and individualized viewing habits, preferences, restrictions, and notifications… massaging it all into a comprehensive and seamless streaming experience while cooking up next generation multi-screen and multi-user playback experiences. At Philo, every member of the team is responsible for building and supporting a quality product experience. As such, product responsibilities are fairly decentralized. Cross-functional groups comprising feature leads from design, engineering, marketing, support, content, business development, data science, and other teams work together to tackle problems, collaborating on the motivation, scoping, design, implementation, release, support, and analysis of the corresponding solutions. The primary role of the Product team at Philo is to identify problems, vet opportunities, and equip other members of the Philo team in these cross-functional groups to be successful in pursuing solutions. The Role Philo is seeking an experienced Product Manager to drive all technical aspects of the Advertising Experience in the Philo service. Philo is leading the CTV ad industry by focusing 100% on programmatic advertising and resellers, foregoing the traditional direct sales models. At Philo you will help to shape the future of television advertising as you build the next generation of our ad business. Leveraging a keen understanding of the programmatic CTV ad ecosystem and working closely with our ad operations team, data scientists, software engineers and external partners, you will help to ensure that we are maximizing our ad revenue on a per-user basis (i.e. fill rates and CPMs) while balancing the overall ad experience for our users, ensuring that the ads our users see are high quality, relevant, and timely. Responsibilities Collaborate with our Ad Operations and business teams, work with our partners to gather requirements, determine the optimal services and partner integrations needed to optimize Philo’s transactions throughout the programmatic ad ecosystem, then help the team go build the services to make that vision a reality. Work with Philo software engineers to help design, implement, deploy, and monitor the next generation of Philo’s SSAI service. Collaborate with internal stakeholders across engineering, ad operations, and data science teams to ensure we are measuring and optimizing every aspect of our ad delivery process (and our users’ viewing experience). Direct the collection and analysis of relevant data to investigate issues, form hypotheses, conduct experiments, and make informed decisions among a very large set of unknowns and trade-offs. Work with Philo software engineers to drive continuous improvements to the reliability, performance, accuracy, and security of Philo’s ad services. Help to design and drive the implementation of identity solutions for ad targeting and measurement. Interface with external standards bodies (IAB, MRC, etc) to implement new certifications, maintain compliance with new standard adoption, etc. Drive iterative, prototype-driven product experimentation with the Ad Experience team. Balance objectives, metrics, and resources in prioritization decisions. Continually leverage research, data, and past experience to identify areas of product improvement. Serve as a feature owner for multiple projects—past, present, and future—including answering/routing questions about the project as well as identifying and mobilizing cross-team resources to scope, design, build, ship, support, and analyze the project or feature. Consult with domain experts to take an idea from infancy (the “what” and the “why”) to a decently-scoped implementation plan (the “how”), along with shepherding the project through implementation, documenting and socializing the “last mile” of product decisions that happen along the way. Schedule, run, and summarize meetings about current and future projects. Qualifications 6+ years of product management experience with a focus on digital advertising in the connected TV space. 6+ years of experience designing, building, analyzing, and iterating upon product experiences. 6+ years of experience leading cross-functional teams (identifying stakeholders, organizing inputs, mobilizing contributors, running meetings, documenting outcomes and deliverables, and socializing changes). 6+ years of experience demonstrating strong communication with technical and business stakeholders to understand product, technical, business, and logistical tradeoffs between different approaches to solving problems. Experience building or integrating ad servers, demand-side platforms or supply-side platforms with personalized ad targeting capabilities. Familiarity with programmatic advertising using platforms like Publica, Freewheel, Google Ad Exchange or Amazon APS. Familiarity with industry standards such as VAST, VMAP, OpenRTB and header bidding. Familiarity with SSAI using MPEG-DASH or HLS media streaming technologies. Knowledge of ad ecosystem trends and changes that will impact how Philo manages our overall ad stack for years to come. Experience working with large amounts of data and making data-based decisions to prioritize projects, including familiarity with relational and non-relational databases and modern data warehousing and querying. Expertise with product documentation, managing timelines/resources, and/or an operations role. Some demonstrated expertise with product and business goals, metrics, and analytics Strong written and oral communication skills. Strong organizational skills. Startup experience on a small team (<25 employees) is a big plus. Projected Start Date: ASAPStatus: Full-timeLocation: San Francisco, CACompensation: Includes annual salary between $170K-$210K depending on experience and location, company stock options, and health benefits We value a diverse and inclusive workplace and we welcome people of different backgrounds, experiences, skills, and perspectives. Philo is an equal opportunity employer. We believe that everyone does their best work when they are supported by each other and the company, and we offer a generous set of benefits to make sure the Philo team is happy and healthy. Here is a sampling of the benefits we offer our team: Full health, dental and vision coverage for you and your family 401(k) plan with employer contributions (we match 100% of deferrals up to 3% of pay and 50% of the next 2% of pay) Flexible working hours Up to 20 weeks of fully paid parental leave Unlimited paid time off for vacation and sick leave $2,000 annual vacation bonus (we pay you to take a two week vacation) $5,250 annually for professional development and educational assistance $1,250 annual home office + TV stipend during first year of employment ($250 annually thereafter) $500/month ($6,000/year) bonus for employees who commit to working at least 3 days per week in our offices, plus generous commuter benefits ($315/month towards transit, rideshare, bike rental, or parking at our HQ office in San Francisco) Free Gympass subscription — an all-in-one corporate benefit that gives employees the largest selection of gyms, studios, classes, training and wellness apps Dog-friendly office And much more! For California Residents: Philo’s CCPA Notice at Collection – Employees, Applicants, Owners, Directors, Officers and Contractors Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.