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IT Service Desk Specialist Intern - Summer 2025

Middletown, Pennsylvania

Internship Summary

Are you looking for an internship that provides real life experience?

Phoenix Contact’s IT Team is looking for an IT Service Desk Summer 2025 Intern to support covering the Service Desk phones. The intern will create tickets from the phone calls and process the emailed in tickets. Once trained and familiar with the systems, you can troubleshoot and resolve the problems. During the time on-site, you will have opportunities to shadow other technicians to work hands-on for ticket resolution and other projects.

Our Summer interns work full time in a fun and engaging work environment. Learn the skills needed to be successful to start your career. 

There is a possibility this internship can continue into Fall 2025 (part time). 

What does a typical day look like?

Supporting the IT team with various tasks including but not limited to- covering the Service Desk phone and creating tickets. This also includes tickets that are emailed in. Once trained and familiar with the systems, you can troubleshoot and resolve the problems.

What makes this internship unique?

Phoenix Contact is a unique company that brings 100 years of manufacturing experience, a market leader in industrial electronics that balances business objectives and employee satisfaction, all while working towards a purpose of the All-Electric Society (AES). Join our team to experience working in international business with the best products in the industry. Daily you will work beside a fun and experienced team that will help you learn the technical and business skills you need. We provide real on-the-job experience. This is an opportunity to help real employees with real IT issues, providing advanced troubleshooting experience that is crucial for any IT career field. This internship will also teach IT processes and customer service.

Qualifications

  • Information Technology, Computer Science, Cyber Security or related major
  • Must be student during duration of internship
  • IT related coursework

Essential Job Functions

  • Must be able to look at a computer screen for extended periods of time (up to 4 hours)
  • Must be able to sit and/or stand for extended periods of time (2-4 hours at a time)
  • Comply with company dress code guidelines

#LI-DZ1

Phoenix Contact is committed to the diversity of our employees. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.

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Notice to Staffing Agencies, Placement Services, and Professional Recruiters:

Phoenix Contact has an internal Staffing Department. Recruiters are hereby specifically directed NOT to contact Phoenix Contact employees directly in an attempt to present candidates. Phoenix Contact will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Phoenix Contact, including unsolicited resumes sent to a Phoenix Contact mailing address, fax machine or email address, directly to Phoenix Contact employees, or to Phoenix Contact’s resume database will be considered Phoenix Contact property. Phoenix Contact will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Phoenix Contact will consider any candidate for whom a Recruiter has submitted an unsolicited resume to have been referred by the Recruiter free of any charges or fees. Phoenix Contact will not pay a fee to any Recruiter that does not have a signed Phoenix Contact contract in place specific to the position for which the resume was submitted. Recruiting vendor agreements will only be valid if in writing and signed by Phoenix Contact's Director of Organization Development and Talent Acquisition or his or her designee. No other Phoenix Contact employee is authorized to bind Phoenix Contact to any agreement regarding the placement of candidates by Recruiters. By submitting a candidate to Phoenix Contact, recruiters agree to be bound and comply with this policy.

 

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