CRM Developer

Job Summary

As part of a global/regional IT team, the CRM Developer position is a role that combines responsibility for designing, developing, and maintaining Salesforce solutions, while also performing a business systems analyst role as required, such as gathering requirements, analyzing business processes and ensuring alignment between technology and business goals.  

This is a hybrid position requiring at least three days in the office.

Responsibilities

• Work as part of a global IT team to perform set-ups/configuration and development within CRM related software including Salesforce
• Work together with local and corporate Architects to design new functionality within the CRM system.
• Design, develop, test, deploy and support Salesforce functionality enhancements and solutions utilizing Apex.
• Maintain and enhance existing Salesforce applications and configurations
• Develop and execute system testing; create use cases, develop and execute test plans.
• Coordinate and manage, working with data integration teams, interfaces for the Salesforce platform and related applications.
• Document, govern, and maintain the Salesforce data model to align data structures with business services.
• Ensure data integrity and implement security best practices.
• Translate business needs into functional and technical specifications
• Provide thought leadership, technical expertise, and effectively supervise external partners when necessary.
• Perform application version updates, including the coordination and testing of updates from our corporate headquarters and external vendors.
• Provide CRM technical support by:
• Coordinating and developing user and technical support documentation.
• Providing post-implementation process and technical support.
• Working with vendor organizations for support and problem resolution, as required.
• Assist in resolution of Level 3 incidents for application and systems support.
• Perform project management as required for business process improvement projects.
• Communicate project status regularly with project teams and end users.
• Coordinate efforts to ensure optimum system resources and capacity are available for
• efficient application operation and high availability.
• Work with international cross-functional teams, including regional and global team members.
• Conveys information clearly in conversation and/or writing.
• Develops, maintains, and strengthens relationships with others inside or outside of the organization, locally and globally, who can provide information, assistance and support.
• Identifies the information needed to clarify a situation, seeking that information from appropriate sources, and using skillful questioning to draw out the information when others are reluctant to disclose it.
• Approaches a problem by using a logical, systematic, sequential approach.
• Demonstrates knowledge and skill in technical areas.
• Demonstrates initiative by understanding what actions need to be taken and completes these tasks while seeking the perspective of others as required.
• Demonstrates an honest and forthright presence by taking responsibility for own mistakes, and by doing what he/she commits to doing.
• Works as a team player to make a difference within the business and expresses gratitude and appreciation to others who have provided information, assistance or support.
• Readily handles change through taking advantage of lifelong learning opportunities and being open minded and curious in the face of new challenges.

Qualifications

• Bachelor’s Degree in CIS/BIS and 3-years’ experience, or Associate Degree and 5-years’ experience with Salesforce development utilizing Apex
• Prior hands-on Salesforce CRM experience required.
• Integrating and interfacing systems experience is required.
• Strong project management skills are required.
• Knowledge of relational database systems and experience with SQL required.
• Ability to adjust quickly to rapidly changing priorities is required.
• Strong communication skills with the ability to work effectively with all company levels and cultures are required.
• Experience working on global/international teams is preferred
• Experience working with and managing vendors is required.
• The ability to manage projects across technical and functional disciplines is required.
• The ability to execute assigned project tasks within established schedule is essential.

Essential Job Functions

• Must be able to look at a computer screen for extended periods of time (up to 4 hours)
• Must be able to sit and/or stand for extended periods of time (2-4 hours at a time)
• Must be able to lift 50 pounds
• Must be able to travel in vehicles (automobiles, trains & planes) for up to 10 hours
• Must comply with company dress code guidelines
• Must be able to travel to foreign countries
• Must be on-call 24x7, as required
• Regular and on-time attendance
• This is a hybrid position requiring at least three days in the office.

Perks & Benefits

Phoenix Contact offers a generous benefits package that includes medical, dental, and vision coverage, 401k matching, and a generous time off package. There are also a wide variety of additional benefits available including 16 weeks fully paid maternity leave & 10 weeks fully paid paternity leave, life insurance, short & long-term disability, on-site gym access, health & wellbeing center, on-site café, walking trails, tuition assistance, and more!

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#LI-hybrid

_{Phoenix Contact is committed to the diversity of our employees. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.}

_{If you need special accommodations to access job openings or to apply for a job, please call 717-944-1300 x3490 between the hours of 8 AM and 5 PM, Eastern Standard Time, Monday – Friday or email HR@phoenixcontact.com.}

_{Notice to Staffing Agencies, Placement Services, and Professional Recruiters:}

_{Phoenix Contact has an internal Staffing Department. Recruiters are hereby specifically directed NOT to contact Phoenix Contact employees directly in an attempt to present candidates. Phoenix Contact will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Phoenix Contact, including unsolicited resumes sent to a Phoenix Contact mailing address, fax machine or email address, directly to Phoenix Contact employees, or to Phoenix Contact’s resume database will be considered Phoenix Contact property. Phoenix Contact will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Phoenix Contact will consider any candidate for whom a Recruiter has submitted an unsolicited resume to have been referred by the Recruiter free of any charges or fees. Phoenix Contact will not pay a fee to any Recruiter that does not have a signed Phoenix Contact contract in place specific to the position for which the resume was submitted. Recruiting vendor agreements will only be valid if in writing and signed by Phoenix Contact's Director of Organization Development and Talent Acquisition or his or her designee. No other Phoenix Contact employee is authorized to bind Phoenix Contact to any agreement regarding the placement of candidates by Recruiters. By submitting a candidate to Phoenix Contact, recruiters agree to be bound and comply with this policy.}