Medical Support Specialist

Phoenix Med Health is an innovative physicians network at home who has been delivering high quality healthcare to elderly patients in assisted and independent living communities, group homes, and private homes for more than five years.

Phoenix Med Health has 50+ full-time healthcare clinicians (board certified physicians, nurse practitioners, physician assistants, podiatrists, psychiatry, psychologists, and wound-care specialists) who visit patients in their own senior living homes. We are also rapidly expanding the house-call network model with our patent-pending telemedicine via 4G/5G smart phones and tablets. 

We currently serve patients in over 300+ communities across the Valley and are staffing for further expansion.

Job Summary:

The Medical Support Specialist plays a vital role in assisting healthcare providers by handling administrative tasks and managing responsibilities that enable providers to focus on patient care. Key duties include maintaining accurate records, collecting patient health information through online or phone assessments, and facilitating improved communication between healthcare providers and patients. This position is essential in enhancing the overall patient experience and ensuring efficient healthcare operations.

Duties and Responsibilities:

• Answer phone calls, assist patients with inquiries, and determine if tele-urgent appointments are necessary.
• Respond to emails, deliver messages to clinicians or staff members, and make outbound calls to gather and route information appropriately.
• Support providers with patient labs, Durable Medical Equipment (DME) requests, medical administration, and referrals as needed.
• Maintain and safeguard patient records, ensuring all information is kept confidential and compliant with HIPAA regulations.
• Prioritize workloads effectively while adapting to changing priorities and demands.
• Utilize computer systems efficiently and demonstrate a natural aptitude for technology in day-to-day tasks.
• Perform other related tasks as assigned or requested to support the team and ensure smooth operations.

Job Requirements:

• PHRN license is required, USRN license preferred.
• Excellent English skills are highly preferred.
• Ability to quickly assess situations and develop effective recommendations.
• Skilled in translating healthcare jargon into simple instructions for patients.
• Strong skills in resolving issues under stressful conditions with resilience and composure.
• Capable of working under supervision to monitor, report, and document patient conditions accurately.
• Exceptional ability to assist, guide, and reassure patients with empathy and care.
• Experience with EMR systems such as Tebra is preferred.
• Proficiency in Google Suite is essential.
• Exceptional interpersonal skills to guide, assist, and reassure patients with empathy.
• At least 6+ months of experience in a BPO/Call Center setting, specifically in a US Healthcare account is a plus