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Veterinary Customer Service Representative

South Haven, Michigan, United States

About Us:

At Phoenix Road Animal Hospital, we believe in delivering exceptional veterinary care with compassion, respect, and a personalized touch. As a cornerstone of the South Haven community, our general practice hospital is proud to serve pets and the people who love them. We are seeking a Client Service Representative (CSR) who thrives in a fast-paced, team-focused environment and shares our commitment to providing an excellent client and patient experience.

Position Summary:

The Client Service Representative (CSR) is the first and last point of contact for our clients and patients. You’ll play a vital role in setting the tone for the entire visit — in person and over the phone — and ensuring every interaction is warm, organized, and efficient. If you love animals and people, are detail-oriented, and enjoy making a difference every day, we’d love to meet you.

Key Responsibilities:

  • Greet clients and patients warmly upon arrival and foster a welcoming atmosphere.

  • Answer multi-line phones, schedule appointments, and manage daily appointment flow.

  • Accurately check clients in and out, process payments, and provide invoices.

  • Maintain client records and ensure accurate data entry in the practice management system.

  • Communicate effectively with veterinary team members regarding client and patient needs.

  • Educate clients about basic services, hospital policies, and general pet care information.

  • Assist with clerical duties including email, faxing, record requests, and supply orders.

  • Maintain cleanliness and organization of the reception area and lobby.

  • Support a positive team environment by communicating respectfully and proactively.

Qualifications:

  • High school diploma or equivalent required.

  • Previous customer service experience (preferably in a veterinary or medical setting).

  • Strong communication and organizational skills.

  • Comfortable with computers and practice management software (experience with Cornerstone or similar systems is a plus).

  • Ability to handle emotional situations with compassion and professionalism.

  • Must be reliable, punctual, and able to work a flexible schedule, including some Saturdays.

What We Offer:

  • Competitive hourly wage

  • Health, dental, and vision insurance

  • Paid time off

  • Employee pet care discounts

  • Opportunities for continuing education and career growth

  • A supportive, team-oriented culture

Join a team that values integrity, service, and teamwork. Help us continue to provide the compassionate, high-quality care our community has come to expect.

Apply today and become a part of the Phoenix Road Animal Hospital family!

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