Enterprise Operations Specialist - Bangalore
About PhonePe Group:
PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
Culture
At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
PhonePe in the Offline Organized Business
The PhonePe payment solution for merchants is a multi-instrument payments container and enables
national brands in the Offline Organized Retail space to accept payments digitally from their
consumers. The endeavour is to provide the best-in-class consumer and merchant experience in the
context of digital payments and develop deep partnerships with the merchants in driving various
business priorities.
About the Role
A person in this role would be responsible for managing day-to-day operations for our offline
organized merchant portfolio. This is an individual contribution role, and one would have to own
end-to-end accountability for regular account-management related tasks.
Key Responsibilities
● Collection of documents from partners and maintaining their latest store-details.
● Following up for agreement closures and invoice payments
● Working with internal teams, to ensure timely account launches - by overseeing payment
solution roll-out, training and deployment of collateral at stores
● Helping new external partners understand our dashboard, solutions, support-systems etc.
● Managing regular account-management activities, like query resolutions for merchants and
resolving customer escalations
● Solving payments-related escalations and refunds- & settlement-related issues
● Extracting relevant data points & MIS from our analytics dashboards
● Identifying and activating inactive stores and driving onboarding of franchise stores
● Maintenance of regular housekeeping activities like updated BD funnels, merchant-details &
POC trackers and overall offline repository
● Providing a bridge between merchants’ operations/accounts teams and our internal
stakeholders
● Sharing insights to Account Managers for entire merchant base in form of trackers using MS
Excel
● Investigating & implementing modern ways of work in terms of shortcuts, formulas, queries,
product enhancement to make daily operational work easy & in reduced time.
Requirements
● MBA/BE/ME from a reputed institution with an experience of 2-4 years in payments
operations / account management. Other degree holders with certification in Advanced
Excel and database management can also be considered
● Excellent proficiency in MS Excel & formulas (Mandatory). Skilled in Macro, MS Access, VB is
an added advantage.
● Proficiency to speak, write in English is must & Speaking Hindi is an added advantage
● Ability to deal with external merchants and manage relationships
● Good communication and stakeholder management skills
● Orientation to execute multiple activities in a seamless manner
● Ability to deal with ambiguity in a fast-paced target focused environment
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
- Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
- Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
- Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
- Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
- Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
- Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy
Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.
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