Associate Manager - Category Management (Recharge & BillPay)
About PhonePe Group:
PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
Culture
At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
Job Description – Associate Manager - Recharges
Job Objective:
Recharge & Bill Pay team focuses on providing a single platform to PhonePe users for all their
recurring bill payments and recharges. Associate Manager for the recharge category is
expected to contribute towards managing and driving the growth of the prepaid mobile recharge
business at PhonePe. The role demands developing a deep understanding of category
business and customer behavior and the passion to create value for all stakeholders. The role
would offer an opportunity to work on growth & strategy related tasks & initiatives for the prepaid
mobile recharge category
Responsibilities:
➢ Responsible for managing PnL, planning interventions, monitoring category metrics,
tracking funnel metrics, business reporting, and any ad hoc reporting required from time
to time
➢ Collaborate with internal analytics, marketing, and business finance teams to plan
targets and manage the category
➢ Collaborate with internal business, product and engineering teams to get new product
features build basis market demands, plan and track their go-live along with funnel
improvements
➢ Work closely with internal and external teams to identify tactical/strategic growth
opportunities and set up offer, promotional campaigns
➢ Responsible for handling day-to-day business operations and coordination with both
external and internal stakeholders for the prepaid mobile recharge category
➢ Customer-first attitude: Coordination with CS teams and handling escalations on a day to
day basis to provide prompt resolution to the customers. Addressing internal queries, data
requirements and escalations regarding recharge transactions
➢ Should possess an ability to work with multiple cross-functional stakeholders
Requirements:
➢ Minimum work experience of 1.5-2+ years in the fintech/telecom industry in a growth/strategy
role
➢ A - driver- personality - constantly pushing toward clarity and delivery while balancing the
need for a great collaboration
➢ Strategic thinking and analytical mindset, with the ability to identify and evaluate
interventions based on business objectives and market dynamics
➢ Results-oriented mindset, with a focus on achieving and exceeding targets and driving
business growth.
➢ Excellent communication and relationship-building skills, with the ability to influence and
collaborate with stakeholders at all levels.
➢ Flexibility and adaptability to thrive in a fast-paced and evolving business environment
➢ Passion for solving problems creatively, starting small, failing fast, and applying your
learnings
➢ Strongly focused on execution, hustler, and proactive learner with a go-getter attitude
➢ Advanced knowledge of Excel/Google sheet and basic knowledge of SQL is a must
➢ Qualifications - Graduate/MBA from tier 1 or tier 2 college preferred
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
- Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
- Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
- Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
- Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
- Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
- Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy
Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.
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