MX, Business Intelligence, Associate Manager

About PhonePe Limited:

Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore. 

 

PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

 

Culture:

At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!

What kind of person are we looking for?

 

We are seeking a highly skilled and motivated Business Intelligence Assistant Manager to join us. The successful candidate will be responsible for overseeing data analysis, developing insights, and supporting business strategies through data-driven decision making. This role requires a strong background in BI analytics, excellent people managerial skills, and a deep understanding of fintech industry trends.

 

What would you get if you worked with us?

 

You'll be closely working on problem statements and influencing decisions that impact 42 million merchants. While supporting merchant experience strategy & operations, you’ll own data visibility, dashboarding, insights & subsequent strategic decision making. By creating powerful narratives based on support data & ticket insights, you’ll help the merchant experience strategy & operations team to prioritize & achieve ambitious goals.

 

What would you get to do in this role?

 

• Be an integral part of the Merchant experience strategy team and define the critical metrics to understand MX performance. Monitor performance trends and do data analysis for any interventions done to improve merchant experience.
• Collaborate closely with the internal to merchant experience teams like process design, Product operations, operations, Automation, etc. to highlight problems/inefficiencies identified by right analytical problem statements.
• Own the entire insight generation and build narratives by working on deep, thorough analysis to provide unbiased answers on the identified problem statement. Also, come up with unidentified / unknown problem statements based on new data insights. These insights and decisions will be influenced based on your presentation of the evidence, backed by data-driven hypothesis
• Identify & help stakeholders prioritize improvement opportunities by co-owning experience & business metrics.
• Move past just being the "Data person" and contribute with individual thoughts on how to improve the critical merchant experience metrics.. Act like a business owner &  leverage data to influence stakeholder decisions.
• Work with central analytics team to ensure that the dashboards are designed and built in a way that makes it easy for the teams to consume the data they need

 

What do you need to have to apply for this position?

 

• Minimum 3-5 years of analytics experience in relevant roles.
• Lead and mentor a team of data analysts, ensuring high performance and continuous development.
•  Ability to manage multiple projects/BUs and priorities simultaneously.
• Present findings and insights to senior management and other stakeholders in a clear and concise manner.
• Collaborate with business units to understand their needs and provide data-driven recommendations to support strategic initiatives.
• Strong problem solving & analytical skills, followed by strong stakeholder management skills.
• Identify opportunities for process improvement and implement best practices in data analysis and reporting.
• Penchant for business & curiosity to understand how the product works
• Ability to clearly explain thoughts and ideas either verbally or in the written form.
• Candidates who are able to explain the story behind their analysis will find themselves at an advantage.
• Intuition for data and ability to handle big data sources.
• Strong working knowledge in Excel and visualization tools like PowerBI, Tableau, Qlik Sense.
• Ability to write complex queries on SQL to manipulate, consolidate multiple data sources for the purpose of dashboarding and analysis, is a pulse.
• Understanding of data-analysis languages such as R, Python and in core statistical concepts is good to have.

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment 
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

 

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity,  ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of  gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.

Read more about PhonePe on our blog.

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