Manager, Business Operations [Motor, OGI]
About PhonePe Limited:
Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.
PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
Culture:
At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
About the Role
We're looking for an experienced and dynamic professional to join our Insurance Business Operations team as Manager – Business Operations, Motor & OGI. This role is ideal for someone with strong operational expertise, a tech-first mindset, and the ability to lead large teams. You’ll work closely with internal stakeholders and external partners to streamline processes, drive automation, and ensure seamless issuance of insurance products with high service standards.
Key Responsibilities
- Partner Management & Collaboration
- Act as the key interface with external insurance partners for Motor and Other General Insurance (OGI) products.
- Lead negotiations to improve underwriting guidelines and ensure inclusive offerings for all customer segments.
- Regularly visit partner locations to strengthen relationships and streamline partner-led processes.
- Business Operations & Process Excellence
- Manage day-to-day operations and drive initiatives to reduce friction in issuance, claims, and servicing workflows.
- Ensure regulatory compliance, partner SLAs, and internal process adherence.
- Drive structural improvements to enhance customer journeys across touchpoints.
- Automation & Tech Enablement
- Collaborate with product and tech teams to drive API-led integrations and automation across issuance and servicing.
- Champion the adoption of tools and MIS systems to improve visibility, accuracy, and turnaround times.
- Team Leadership
- Lead a team of ~15 members, setting clear objectives and driving high performance.
- Foster a service-oriented culture, enabling the team to manage high-impact, high-volume ops environments.
- Data-Driven Decision Making
- Analyze operational data to identify process bottlenecks and propose solutions.
- Monitor key metrics to evaluate performance and identify improvement areas.
What We’re Looking For
- Experience: 5–8 years in insurance operations, business operations, or relevant functions in insurance, e-commerce, or fintech.
- Technical Fluency: Understanding of API-driven processes, automation tools, and system-level thinking.
- People Leadership: Proven ability to manage teams, drive performance, and lead change.
- Stakeholder Management: Strong communication and negotiation skills to manage both internal and external partners.
- Mindset: Customer-first attitude, strong ownership, and a problem-solving approach.
- Location: Must be based out of or open to relocating to Pune.
- Willingness to travel to partner locations regularly.
Good to Have
- Experience in managing Motor/OGI verticals.
- Exposure to tech-driven process transformations.
- Prior experience in scaling service operations.
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
- Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
- Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
- Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
- Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
- Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
- Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy
Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.
Read more about PhonePe on our blog.
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