Insurance Training Manager

About PhonePe Limited:

Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore. 

PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture:

At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!

The Training Manager will identify and monitor training needs in the organization, design, plan,  and implement training programs, policies, and procedures to fulfill business requirements. Training manager will build a strong partnership with the sales and business teams to identify  training / development needs to drive customer advisory & sales targets for their teams. 

The training manager is expected to not only have theoretical knowledge but is expected to  deliver practical sessions. The candidate should be able to bring in cultural changes and build  orientation for structural solves in the organization. 

Mentioned below is the detailed job role expectations - 

Content 

1. Building content strategy and planning by identifying the training needs, defining the  learning objectives for training. 
2. Develop training content such as e-learning modules, instructional guides, participant  handouts, gamification and multimedia to enhance training experience and retention of  the content. 
3. Leverage advanced technology and digital trends to create innovative and effective  learning programs. 

Training Delivery 

1. Conceptualize the structure, methodology, framework and implementation of the sales  training for all business areas. 
2. Scheduling training sessions and coordinating with the teams for the trainee’s  participation – Example: Liaise with workforce management team for conducting  refresher trainings, liaise with Talent acquisition team for new hire training programs etc.] 
3. Conducting training sessions using various methods such as face to face, quick snippet based training or blended learning [mix of online and offline training methodologies]. 4. Periodically conduct dip-stick checks for the training batches – Trainer and Training  efficacy evaluation. 
4. Liaise with Floor operations to address learning gaps, instruction problems, or attend for  any new training needs 

Knowledge Management 

1. Develop a comprehensive mapping of KM Information sources – contribute to the  development of and maintenance of the knowledge management systems.  2. Create a framework to address the gaps observed in KM and Identify opportunities for  innovation, process, procedure and policymaking/adjustments 
2. Oversee capacity building and support for internal knowledge acquisition – ensure  industry best practices are developed, implemented and strengthened. 

Talent Development 

1. Develop and implement robust competency-based training programs for the organization  and lead the talent development process across all levels.  
2. Offer leadership training focusing on skills such as active listening, conflict resolution,  and fostering a culture of mutual respect and support. 
3. Establish mentorship initiatives to pair junior trainers with the senior trainers, promoting  knowledge transfer and career development. 
4. Usage of data to identify high-potential employees and build a robust talent pipeline,  ensuring continuity and retaining critical knowledge and experience within the company. 

Required qualification for the role – 

• Minimum 8 years of experience in corporate training or L&D team. 
• Hands-on expertise with LMS platforms, e-learning tools, Microsoft Office suite and  understanding of any other training development and delivery software’s. • Educational requirements – Any Graduate. Certification in Training & Development is a  plus. 
• Preferred - In-depth understanding of insurance products, regulations, compliance  requirements, and industry’s best practices will be advantageous. 

Competency required for this role – 

• Strategic Thinking –Influence, negotiate and build relationship with the business and  functional support teams. 
• Execution Rigour – Design, develop and deliver training solutions by ensuring right  prioritization. 
• Problem Solving – Should be able to optimize the process by bringing in creative and  innovative solutions.

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment 
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity,  ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of  gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.

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