Lead - Payroll & Benefits Administration

About PhonePe Limited:

Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore. 

 

PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

 

Culture:

At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!

Role Overview: The Lead Payroll & Benefits to own and manage the entire payroll and benefits operations for over 30,000 high churn salesforce. The responsibilities include guiding the team for accurate and timely processing of salary, benefits and related payouts, compliance with statutory and audit requirements, and efficient management of payroll-related processes for the multiple legal entities in the PhonePe group. 

Responsibilities:  

1. Payroll Management:

• End to end ownership: Lead the strategy and execution of end-to-end payroll operations, ensuring timely and accurate salary disbursements for all employees. Ensure payroll data integrity, and implement system upgrades and enhancements. 
• Ensure thorough documentation of payroll reports, tax filings, benefits deductions, and other required reports, maintaining compliance with regulatory requirements.
• External Partner Management: Manage the external payroll partner, ensuring adherence to predefined service levels. Establish robust governance and review mechanisms to ensure adherence to payroll processes with the necessary checks and balances.

1. Compliance and Audits:

• Regulatory Compliance: Ensure adherence to all payroll compliance regulations and tax laws, ensuring timely remittances of deductions and statutory dues.
• Audit Management: Support the statutory and tax audits, providing necessary audit evidence and clear responses to audit-related queries. Maintain organized and thorough documentation to support audit processes.

1. Team Management:

• Guide the team members and ensure their development through relevant interventions and regular feedback. Identify and address skill gaps to enhance team performance. 
• Ensure the team members discharge the following assigned payroll benefits activities within required timelines:

• Payroll Validation: Ensure accuracy and integrity in payroll processing by validating payroll inputs and outputs.
• Salary Advances: Process salary advances in accordance with company policies.
• Exit Management: Support the high volume employee exits by obtaining and documenting all necessary clearances, process full and final settlement, and issue required letters (including the showcause and termination letters abscinding or involuntary exit cases). Ensuring proper documentation and approvals in cases of payroll recoveries and write-offs as applicable. 
• Benefits Administration: Administer retirals (provident fund, NPS, gratuity) and employee benefits (insurance, car lease, etc.) ensuring compliance with company policies and regulations.
• Year end activities: Oversee the year-end tax proof submission process, ensuring compliance and timely employee submissions and timely form-16 generation.
• TDS Returns: Handle quarterly TDS return filing and report validation.
• Ensure timely resolution of employees’ payroll and leave related matters.

1. Process Improvement:

• Process Improvement: Conduct periodic reviews of payroll processes, identify areas for improvement, and implement changes to enhance efficiency and accuracy.
• Standardization: Establish and maintain standard operating procedures (SOPs) and FAQs to ensure uniform and standardized payroll process steps.
• Documentation: Prepare and maintain accurate payroll records, ensuring they are up-to-date and readily accessible for audits and reporting.
• Reporting: Ensure timely and accurate submission of payroll data for statutory and internal reporting requirements and closure of company books.

 

Capabilities & Requirements:

• Master's degree in Human Resources, Labour Laws, or related field. 
• Thorough understanding of the Indian payroll processes, tax laws and payroll related compliance regulations. Knowledge of US payroll is a plus.
• 7 to 8 years experience in payroll and benefits management, with at least 2-3 years in a managerial role, within a large organization. 
• Experience in managing payroll for multiple legal entities is preferred.
• Proven experience in handling statutory and tax audits.
• Excellent analytical and problem-solving skills, with the ability to interpret complex data and resolve discrepancies.
• High level of accuracy and attention to detail in payroll processing and compliance.
• Demonstrated experience in process improvement and change management, with the ability to implement efficient and effective payroll processes.
• Ability to handle confidential and sensitive information.
• Very high proficiency in MS Excel

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment 
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

 

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity,  ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of  gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.

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