Creative Project Manager

About PhonePe Limited:

Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore. 

 

PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

 

Culture:

At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!

The Opportunity

We are looking for a project manager to bring structure, predictability, and alignment to our high-speed creative workflow. Today, creators spend too much time navigating unclear priorities. This role exists to change that by building a system where creators create and the machine moves the work. You will not just manage projects: you will build the AI-driven infrastructure that automates the coordination itself.

Focus Area 1: Self-Automating Operations

You are a power user who treats operational friction as a technical problem to be solved.

• Automate the Grunt Work: You will use AI tools and agents to automate your own tasks, such as triaging incoming briefs, sending status reminders, and updating project health dashboards.
• Agentic Triage: You will build and manage AI agents that sit at the intake level to ensure every creative request has a complete brief before it ever touches a human creator.
• Workflow Engineering: You work with both creative and non-creative stakeholders to design and build end-to-end flows in tools like Notion, Jira, or Asana that reduce manual check-ins and eliminate loops.

Focus Area 2: Performance & Data Accountability

You don't just track if a video was "done": you track if it worked.

• The Feedback Loop: You will work toe-to-toe with the Channel Intelligence Lead to monitor core metrics like CTRs, retention drop-offs, and trendlines.
• SLA-Driven Quality: You are responsible for ensuring that execution remains predictable and SLA-driven, but you also hold the line on rework cycles and throughput.
• Trend Integration: You ensure that audience insights from the Intelligence Lead are immediately translated into the prioritized backlog so our factory is always building what is trending.

Focus Area 3: Stakeholder Alignment & Protection 

You are the single point of communication for status, timelines, and decisions.

• Protector of Bandwidth: You consolidate feedback from business teams before it reaches creators to ensure there are no parallel or conflicting inputs.
• Time-Bound Approvals: You ensure approvals are aligned and time-bound rather than rolling, preventing the "unnecessary loops" that slow down production.
• Conflict Resolution: You are a planner who reduces chaos by preempting time clashes and bandwidth choke points before they happen.

What We Are Looking For

• Technical Operational Experience: You have 5 to 7 years of experience in creative or digital environments and are comfortable building automated workflows.
• AI Proficiency: You have moved past simple prompting. You understand how to use LLMs and automation platforms to build custom "manager agents" for your own daily operations.
• Analytical Mindset: You are comfortable with numbers and can look at a retention graph or a CTR trendline to understand how it should change our production priority.
• Confident Boundary Setting: You have the ability to enforce boundaries respectfully and confidently, ensuring the team stays focused on high-impact work rather than adhoc shortcuts.

Success Measures

• ≥ 95% SLA adherence for all project deliveries.
• 40 to 60% reduction in rework cycles through better brief automation and consolidated feedback.
• Creators spend > 80% of their time on output, with coordination handled by your automated systems.
• Predictable improvement in channel performance (CTR and Retention) through tight alignment with the Intelligence Lead.

The Mindset

• Predictability: You value a stable system that works every time.
• Structure over chaos: You believe that clarity is the key to creative velocity.
• Calm over reactive fire-fighting: You create the operating rhythm so the team can work with confidence.

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment 
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

 

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity,  ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of  gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.

Read more about PhonePe on our blog.

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