Specialist – Vendor Compliance Management

About PhonePe Limited:

Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore. 

PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture:

At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!

Key Responsibilities

• Legal Collections & Strategy: Manage the full legal lifecycle of delinquent accounts, utilizing legal frameworks to maximize collections.
• Contract Management:
• Oversee the end-to-end onboarding of new collection vendors, from conducting background checks to executing final contracts from Collections perspective.
• Update existing vendor agreements to align with operational, compliance, or commercial changes.
• Manage collections-specific obligations within Partner contracts and handle related amendments.
• Partner Relations: Secure the necessary approvals to authorize specific vendors for Partner portfolios.
• Process & Audit:
• Conduct internal audits of collection SOPs to ensure they remain aligned with business metrics.
• Provide support for both internal and external collection audits.
• Collections Platform Optimization: Contribute to the ongoing optimization of our collections platform.

Compliance & Regulatory Knowledge

• RBI Guidelines: Good understanding of RBI regulations on Fair Practices Code (FPC) for Partners, outsourcing guidelines, and recovery agent codes of conduct.
• Digital Lending Regulations: Familiarity with RBI's Digital Lending Guidelines, specifically concerning customer data protection and collections transparency.
• Legal Recovery Frameworks: Thorough knowledge of recovery tools such as Section 138 of the Negotiable Instruments Act, the Arbitration and Conciliation Act, and the Payment and Settlement Systems Act (for e-NACH/ECS failures).
• Data Privacy: Understanding of data privacy practices to ensure vendor onboarding and platform integrations securely handle borrower information.

Required Qualifications

• Experience: Minimum 3-5 years of Legal Collections experience within Indian Banks or NBFCs.
• Education: Minimum bachelor’s degree in law.
• Skills: Strong understanding of legal frameworks governing debt collection in India, vendor management compliance, and contractual obligations. 
• Analytical & Presentation Skills: Good analytics and presentation skills. Knowledge of excel, google sheets, Pivots, PowerPoint & Google slides is preferable.

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment 
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity,  ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of  gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.

Read more about PhonePe on our blog.

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