Associate Manager – POSH & Ethics

About PhonePe Limited:

Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore. 

PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture:

At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!

About PhonePe Compliance 

PhonePe considers its Compliance function a core strategic strength vital for maintaining stakeholder trust and ensuring strict adherence to global and local regulatory requirements. Led by the Chief Ethics & Compliance Officer, the team’s primary responsibility is to identify and mitigate risks, utilizing Subject Matter Experts (SMEs) across various vertical (business-focused) and horizontal domains. This comprehensive structure ensures that the Compliance function works closely with teams across the entire organization.

Position objective:

This position is responsible for the management and execution of key components of the POSH and Ethics program for PhonePe Group. The position is within the Anti-Corruption & Ethics vertical of the Compliance function.

Major Responsibilities:

• Assist the Internal Committee throughout sexual harassment inquiries by managing case intakes with empathy and confidentiality, coordinating logistics and scheduling for hearings, recording formal meeting minutes, and drafting impartial, legally sound investigation summary reports and action plan recommendations.
• Serve as the internal operational point of contact for Prevention of Sexual Harassment (POSH) compliance by managing annual statutory filings, updating workplace harassment policies in line with current legal mandates, coordinating mandatory employee awareness sessions, and maintaining meticulous, audit-ready documentation for all internal committee (IC) activities.
• Supports in the Ethics case management program by ensuring all reported cases from across the PhonePe Group are addressed in a timely manner, consistent with global governance expectations and mandates, as well as proactively develops company specific tools/process to further improve and enhance case handling to meet or exceed established KPIs and business needs.
• Work closely with Corporate Investigations, HR, Business, and Legal teams to drive the process and ensure timely conclusion of cases.
• Supports in developing, monitoring, and reporting on company’s case management metrics and ensuring the proactive update of the cases on the Case Management Tool.
• Actively contributes to the development, implementation and/or execution of the Ethics training and awareness program including the development of training content; delivery and tracking of training sessions.
• Supports in execution, coordination, and participation in activities to assess the effectiveness of the ethics program, including but training & awareness, and Integrity surveys. 

Qualifications and Experience:

• Qualification preferred – Lawyer or equivalent degree in Human Resources, Law, Social Work, or a related field, with a strong foundational understanding of the POSH (Prevention of Sexual Harassment) Act, 2013, statutory compliance requirements, and workplace policy frameworks.
• Atleast 3 years of relevant experience in conducting and supporting formal workplace investigations relating to sexual harassment, Code of Conduct violations, fraud, vendor favouritism, etc.
• A strong commitment to integrity and professionalism, and passion for excellence.
• Strong interpersonal skills with ability to interface with cross -functional teams and front-line associates.

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment 
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity,  ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of  gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.

Read more about PhonePe on our blog.

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