New

Client Services Coordinator (Temporary)

Remote (Must be located in Southern CA)

We appreciate your interest in employment with The Honest Company! The Honest Company is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally-recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application or with the application process because of a disability, please contact the Human Resources Department at 1.888.862.8818 or 1.310.857.3020.

About Us

The Honest Company (NASDAQ: HNST) is a digitally-native consumer products company born in the Gen Z era to make purpose-driven consumer products designed for all people. Since its launch in 2012, Honest has been dedicated to creating thoughtfully formulated, safe and effective personal care, beauty, baby and household products, which are available via honest.com, third-party ecommerce partners and approximately 50,000 retail locations across the United States, Canada and Europe. Based in Los Angeles, CA, the Company's mission, to inspire everyone to love living consciously, is driven by its values of transparency, trust, sustainability and a deep sense of purpose around what matters most to its consumers: their health, their families and their homes. For more information about the Honest Standard and the company, please visit www.honest.com.

Our Mission

We're on a mission to empower people to live happy, healthy lives. We're a wellness brand with values rooted in consciousness, community, transparency, and design. Every day and in every way, we hold ourselves to an Honest standard. We believe that it is our responsibility to do our part to help create a healthy and sustainable future for all. 

The Role

Our Client Services team is seeking a highly motivated and experienced Client Services Coordinator to join our team. This role will serve as both a frontline support representative and a day-to-day leadership support, ensuring smooth operations while assisting with fulfillment processes and overflow support across multiple channels. The ideal candidate will have a minimum of 2 years of experience in customer service, strong Zendesk expertise, and the ability to problem-solve operational challenges in e-commerce fulfillment, fraud management, and returns processing.

What You'll Do:

Client Service Team Support:

  • Provide outstanding customer service via phone, chat, and email, stepping in to handle overflow inquiries as needed.
  • Respond and provide solutions to Client Service Agents 
  • Assist in monitoring live agent queues and ensure service levels are met.

Operations & Order Management:

  • Manage and resolve Deck Commerce, including refunds, fulfillment errors, and fraud reviews.
  • Oversee warehouse inventory and communicate with the warehouse on fulfillment and order-related questions.
  • Investigate and process RMA reports, returns discrepancies, and chargebacks, including handling new disputes and Chargehound reports.
  • Maintain oversight of physical gift card fulfillment and troubleshooting.

What You'll Need :

  • 2+ years of experience in a customer service or operations role, preferably in e-commerce or retail.
  • Proficiency in Zendesk for ticket management, reporting, and customer communication.
  • Strong Excel skills for analyzing reports, tracking disputes, and managing order data.
  • Experience handling chargebacks, refunds, fraud cases, and fulfillment discrepancies, preferably within Braintree and PayPal. 
  • Ability to multi-task, prioritize workload, and thrive in a fast-paced environment.
  • Strong communication and problem-solving skills, with a proactive approach to issue resolution.
  • Ability to work independently in a remote environment. 

Nice To Have:

  • Experience at Consumer Packaged Company in baby or beauty
  • We’re located in Playa Vista, CA, so flexible to come into office occasionally

If you are passionate about customer success, enjoy problem-solving, and thrive in a dynamic environment, we’d love to hear from you!

Compensation 

The hourly rate for this role is $22.00- $25.00. Actual compensation is based on many factors including but not limited to depth of experience, skill level, ability, knowledge, education, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor. 

Benefits & Perks

We offer a competitive benefits package including comprehensive health and wellness coverage, 401k with company match, wellness incentives including a monthly fitness reimbursement and onsite fitness classes, options for education reimbursement, and a discount on all products. We value work-life balance and offer a generous and flexible vacation policy. Thinking about adding little ones to your family? Honest offers generous maternity and paternity leave. We love the furry kids too and offer pet insurance so your companions are well taken care of.

 

California Privacy Rights Notice for Californian Job Applicants and Prospective Talent

Effective Date: January 1, 2020

Under the California Consumer Privacy Act of 2018 (“CCPA”), The Honest Company, Inc. (“Honest” or “us” or “we”) is required to inform California residents who are our job applicants or prospective talent (together “job applicants” or “you”) about the categories of personal information we may collect about you and the purposes for which we use this information.  Click here if you are a California resident to read disclosures required by the CCPA. Note this notice applies only to personal information that is subject to the CCPA. 

Categories of Personal Information We Collect. We may collect the following categories of personal information about our job applicants, who are California residents:

  • Name
  • Signature
  • Social Security Number
  • Email and mailing address
  • Telephone number
  • Education
  • Employment history

How We Use Job Applicants' Personal Data.  We use and disclose the personal information we collect for our business purposes.  These business purposes include, without limitation:

  • Processing evaluating your application to determine your qualifications for the role to which you’ve applied, and communicating with you about your application, including to check references or your background, and communicate with you about other jobs that may interest you.
  • Other business purposes as identified in the CCPA, which include:
    • Auditing related to our interactions with you; 
    • Legal compliance
    • Detecting and protecting against security incidents, fraud, and illegal activity;
    • Debugging;
    • Performing services for us, such as analytics;
    • Internal research for technological improvement; and
    • Internal operations.

Other Interactions with The Honest Company.  More information about our privacy practices can be found in our Privacy Policy, which is incorporated herein by reference.

Contact Us.  For questions or concerns about our Privacy Policy, please contact us at privacy@honest.com.

 

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