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Assistant General Manager

West Bloomfield, MI

POSITION SUMMARY:

The Assistant General Manager is responsible for overseeing all aspects of club operations, ensuring a high level of customer satisfaction, and driving the growth and success of our facility. This position reports directly to the General Manager.  

ACCOUNTABILITIES AND OUTCOMES:
To assist in leading club operations, club associates and the execution of location’s business plan.   

TASKS AND RESPONSIBILITIES:

  • Operational Leadership: Manage day-to-day operations including staff supervision, facility maintenance, and retail sales as well as assist in Membership sales.
  • Customer Service: Create a welcoming and customer-focused environment for members and guests. Address inquiries, resolve concerns, and ensure exceptional member experiences.
  • Financial Management: Assist with Purchasing, Inventories, and Scheduling of front-line personnel.
  • Staff Management: Recruit, train, and supervise staff, including front-line personnel, to ensure a high level of service and professionalism.
  • Facility Maintenance: Ensure the club's facilities and equipment are well-maintained and in excellent condition.
  • Community Engagement: Foster relationships within the pickleball community, local businesses, and organizations to promote the club and the sport.
  • Manage direct reports in accordance with company policies in an equal manner that ensures confidentiality.
  • Be the main point of contact in the absence of the General Manager and/or Program Director.
  • Lead and mentor staff to improve skillset and career potential.
  • Advise on employee promotions, transfers, and dismissals.
  • Perform other duties as assigned.

KNOWLEDGE, SKILLS AND REQUIREMENTS:

  • Bachelor’s degree in Management, Sports Management, PTM; proven industry knowledge acceptable in lieu of degree
  • Minimum 1 to 2 years’ of Management experience
  • Financial and statistical reporting knowledge and experience
  • Effective verbal and written communication skills
  • Demonstrated ability to manage multiple priorities and deadlines
  • Proficient in Microsoft 365 suite and industry related software programs
  • Court Reserve knowledge and experience a plus
  • High level of energy and enthusiasm.
  • Excellent organizational and problem-solving abilities.
  • Knowledge of pickleball or willingness to learn about the sport.
  • Ability to work extended hours, weekends, and holidays pursuant with industry demands

WORK ENVIRONMENT:

Onsite at our PickleRage facility in West Bloomfield, Michigan. Involves performing in a professional, sports-centric environment that includes court play, retain and member services.

PHYSICAL REQUIREMENTS:

Ability to sit and stand for prolonged periods of time. Ability to perform light maintenance work which may require climbing, stooping, squatting, kneeling, reaching above the head and reaching forward. Occasionally climbs ladders. Frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds.

EEO Statement:

PickleRage is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by federal, state or local laws. PickleRage is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, discipline, termination, layoff, recall, transfer, leaves of absence, compensation, and training. To request reasonable accommodation, contact Human Resources at HR@picklerage.com.

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