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Customer Success Manager

Atlanta, Georgia, United States

🚀 Join the Future of Tech at Pied Piper!

At Pied Piper, we’re revolutionizing the way data is compressed, stored, and shared. Our team is made up of brilliant problem-solvers, innovators, and dreamers who aren’t afraid to challenge the status quo. If you're ready to work on game-changing technology and have fun doing it, you’re in the right place!

Check out the role below and see if you’re the perfect fit to help us take Pied Piper to the next level. 👇

🙌 Customer Success Manager – Empower Our Users, Change the Internet! 🚀

📍 Location: Atlanta, GA & Remote-Friendly
💼 Type: Full-Time | Team: Customer Success

About Pied Piper

At Pied Piper, we’re on a mission to revolutionize how data is stored, shared, and compressed. Our cutting-edge middle-out compression technology is changing the game, and we need a Customer Success Manager (CSM) to ensure our users get the most out of it!

About the Role

As a Customer Success Manager, you’ll be the bridge between our customers and our technology. Your job is to make sure they not only understand our platform but also love using it. From onboarding new users to solving challenges, you’ll help drive adoption, retention, and long-term success.

What You’ll Do:

🙌 Champion the Customer: Be the go-to expert for users, ensuring they get maximum value from our platform.
🎓 Onboard & Educate: Guide new customers through setup, best practices, and optimization strategies.
💡 Solve Problems: Work closely with support and engineering teams to troubleshoot issues and improve the user experience.
📈 Drive Adoption & Retention: Analyze usage data, identify trends, and develop strategies to boost engagement.
🔄 Feedback Loop: Gather insights from customers and collaborate with product teams to improve features and functionality.
🤝 Build Strong Relationships: Develop lasting partnerships with our customers, becoming their trusted advisor.

What We’re Looking For:

✅ 2-5 years of experience in customer success, account management, or a related field.
✅ Tech-Savvy & Quick Learner – You love software and can explain complex concepts in a simple way.
✅ Excellent Communication Skills – Whether it’s email, Zoom, or carrier pigeon, you know how to connect with people.
✅ Problem-Solving Mindset – You’re proactive, resourceful, and always looking for solutions.
✅ Data-Driven Approach – You use analytics to understand customer behavior and improve their experience.

Nice-to-Haves:

➕ Experience with SaaS platforms, APIs, or cloud technology.
➕ Familiarity with CRM tools like HubSpot, Salesforce, or Zendesk.
➕ A passion for startups, innovation, and making customers happy.

Why Join Pied Piper?

🚀 Work at a company that’s changing the internet (literally).
💰 Competitive salary, stock options, and top-tier benefits.
🌎 Remote-friendly, flexible work environment.
🏓 A fun, supportive team that believes in work-life balance.
🍕 Unlimited snacks, legendary team events, and a pet-friendly office!

🎉 Let’s Build Something Legendary!

If this role sounds like your next big adventure, we’d love to hear from you! At Pied Piper, you won’t just be taking a job—you’ll be shaping the future of tech alongside an incredible team.

🔥 Ready to make an impact? Hit that Apply Now button and let’s talk!

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