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Partner Solutions Engineer

US - Remote; US-Remote

Who We Are

Pindrop is a cybersecurity company delivering continuous identity verification across voice, video, and digital interactions. Powered by the Pindrop Intelligence Network, our unified trust platform helps enterprises answer three critical questions:

Is this identity synthetic? Detect AI-generated and manipulated voice and video.
Is this identity risky? Identify fraud, suspicious behavior, and other risk signals.
Is this identity known? Authenticate identities using voice, device, behavioral, and other signals.

Pindrop brings this intelligence together across purpose-built trust engines to help organizations make informed decisions in real time — protecting customers, workforce interactions, and emerging AI-driven interactions.

Pindrop protects billions of high-risk interactions for enterprises, including leading financial institutions, insurers, and healthcare organizations. Its technology is informed by more than 8 billion real-world interactions annually and protected by 300+ patents.

Recognized by TIME as one of the 10 Most Influential Software Companies of 2026 and by Inc. for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG.

What you’ll do

As a Partner Solutions Engineer, you’ll help strategic partners understand, position, and demonstrate Pindrop’s value within their own platforms and customer conversations. You’ll work with partner solutions engineering (SE) teams to build clear value narratives and credible demos that show Pindrop in the context of each partner’s solution. You’ll also provide the technical guidance that makes those demos real. Your focus is building repeatable partner motions so partners lead stronger early customer conversations and bring Pindrop into active opportunities with the right context.

  • Ask the right questions, recommend best practices, and help partner SE teams connect customer problems, stakeholders, use cases, and outcomes to a clear Pindrop value story.
  • Teach partners how to position Pindrop within their own platform and customer motion. Explain product functionality, cloud concepts, and integration choices in plain language.
  • Build and coach tailored demo flows that connect the customer’s situation to Pindrop capabilities and expected outcomes, not a standard feature tour.
  • Lead enablement and practice sessions on value messaging, use-case positioning, technical integration overviews, demo delivery, and common customer questions.
  • Prepare partners for early customer meetings, platform demos, quarterly business reviews (QBRs), prospecting conversations, and active opportunities by adapting the story to each audience.
  • Advise partner technical teams on where and how to place Pindrop application programming interfaces (APIs) within contact center as a service (CCaaS) platforms and adjacent workflows. Help them connect systems for a usable first-pass demo integration.
  • Create and configure partner demo tenants, sandboxes, and supporting CCaaS environments for repeatable authentication and bot detection scenarios.
  • Develop reusable demo scripts, use-case plays, talk tracks, setup guidance, and integration documentation that improve partner consistency and self-service.
  • Identify risks that could derail a partner-led demo or integration. Bring in the right internal teams and define a practical path forward without taking on production ownership.
  • Partner with Product and Engineering to turn recurring partner questions, product gaps, and integration needs into actionable field feedback.

Who you are

  • A translator. You turn customer problems and technical capabilities into value stories, tailored demos, and practical next steps.
  • A natural coach and facilitator. You’re comfortable in front of partner SEs, developers, business stakeholders, and internal teams, and you make each of them better at telling the story.
  • A pragmatic builder. You keep technical support practical and repeatable, and you know when “ready to demo” is the right bar.
  • Clear about boundaries. You know when to use a repeatable approach, when to involve a specialist, and when production ownership belongs with Product, Engineering, or implementation teams.
  • Trusted. Partners and internal teams rely on you to communicate value, technical options, limitations, risks, and handoff points honestly.

Your skill-set

Must-haves

  • 3+ years in sales engineering, partner engineering, solutions consulting, technical consulting, or a comparable customer-facing technical role in enterprise software. You can show you’ve turned technical capabilities into clear value narratives and tailored demos.
  • Experience enabling or coaching technical sellers, partner SEs, or customer-facing technical teams on positioning and demo delivery, with strong facilitation and presentation skills.
  • Strong experience with CCaaS platforms such as Five9, Genesys, NICE, Amazon Connect, or similar ecosystems.
  • Experience supporting or building API integrations in customer- or partner-facing environments. You have working knowledge of JavaScript or Python, with enough depth to read, explain, and troubleshoot logic such as Lambda functions in Amazon Connect.

Nice-to-haves

  • Experience in authentication, fraud prevention, bot detection, contact center technology, or enterprise security. Direct Pindrop experience is not required.
  • Hands-on experience building demo tenants or sandbox environments on CCaaS platforms.

What’s in it for you

AI-driven fraud, deepfakes, and bots are changing how enterprises think about trust in the contact center. For many customers, our partners have the first conversation about that problem. In this role, you shape how well that conversation goes.

  • Multiply your impact through partners. Every partner SE team you enable carries the Pindrop story into customer conversations you’ll never personally join.
  • Represent differentiated, category-defining technology. You’ll position solutions backed by deep expertise, proprietary technology, and 300+ patents, not a commodity product.
  • Stay hands-on across the CCaaS ecosystem. You’ll work across Five9, Genesys, NICE, Amazon Connect, and more, building working integrations rather than slideware.
  • Operate inside an AI-first organization. With Innovation as our first core value, you’ll be encouraged to use AI to build demos, enablement content, and integration guidance faster.
  • Influence what we build. Your field feedback goes directly to Product and Engineering and shapes how Pindrop works within partner platforms.
  • Grow as Pindrop grows. You’ll help define a partner motion that’s still being built, and grow your career as we scale it.

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

  • Unlimited Paid Time Off (PTO)
  • Competitive compensation package, including RSUs (Restricted Stock Units) for all employees, so everyone shares in our long-term success.
  • Remote-first environment - giving you flexibility and autonomy in how you structure your day.
  • While we work flexibly, we prioritize meaningful in-person moments through regular team on-sites, company-wide events, and intentional gatherings that foster connection, collaboration, and shared success.
  • Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
  • Best-in-class Health Savings Account (HSA) employer contribution
  • Low-cost vision and dental plans for you and your family, providing comprehensive coverage and peace of mind.
  • Paid Parental Leave - Including birth, adoptive & foster parents
    • One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
  • Recurring monthly phone and internet allowance to help cover essential connectivity costs and support flexible work.
  • Enhanced fertility and GLP-1 benefits to support family-building journeys and personalized health needs.
  • Annual Learning & Development stipend to support your professional growth, skill-building, certifications, and continued education.

#LI-Remote

Please note that the base pay range is a general guideline only. Pindrop considers factors such as (but not limited to) scope and responsibilities of the position, a candidate's work experience, education/training, and key skills, as well as market and business considerations, when extending an offer. This position is eligible for additional compensation in the form of commission payments.

US Base Pay Range

$140,000 - $160,000 USD

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

AI - A Transformative Force

At Pindrop, we view artificial intelligence as a transformative force that, when harnessed responsibly, can unlock unprecedented value for our customers, partners and society and enable and empower us to continue to deliver cutting-edge technology to combat fraud and unblur the lines between what it means to be human versus machine.

Pindrop may use AI tools to help prioritize job applications for human review. The AI tool may analyze your work experience and skills to assess fit for the role, but does not consider your name or contact details. Applications with the strongest match to job requirements are prioritized for human review; not all applications may be individually reviewed.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

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I understand that any misrepresentation or omission of fact on this application, my resume, any supplementary materials submitted by me, and interview responses, may be cause for a refusal to hire me or the termination of employment at any time during the period of my employment.

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By submitting your application, you acknowledge receipt of Pindrop’s Candidate Privacy Notice, and have read, understand, and consent to the following:

•Pindrop collects and processes your personal data for the purpose of evaluating your job application, including your resume and cover letter, submitted questionnaires, and assessment results.

•Any skills assessments and any job interviews may be recorded by Pindrop and its service providers, including all video, audio, and other recordable data; the data recorded may constitute "biometric information" under specific state privacy and/or biometric laws. 

•Resumes, interview recordings, and Deepfake Data may be used for fraud prevention and security verification. Interview recordings may also be used to evaluate your qualifications for the role. We will notuse your interview audio or video content to train AI models. Pindrop may use resumes and/or Deepfake Data to improve the accuracy of our fraud detection systems.

•Your personal data will be stored primarily in the United States, and if you are an international applicant, your data may be transferred across borders with appropriate safeguards.

•Your personal data will be retained as described in Pindrop's Candidate Privacy Notice, and you may request deletion of your data subject to applicable legal requirements.

•Pindrop may use other AI-assisted technology and tools to support the application and interview process, including administer skills assessments, prioritize job applications for human review, interview notes and assess the integrity of candidate submissions and interviews.  Applications with the strongest match to job requirements are prioritized for human review; not all applications may be individually reviewed.

•You have rights regarding your personal data, including the right to access, correct, delete, or object to processing, and that you can contact privacy@pindrop.com to exercise these rights. 

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Pindrop’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

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The application deadline for this role is November 7, 2026