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Senior Partner Operations Manager

USA - Office - Denver, CO

About Ping Identity: 

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. 

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. 

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Diversity, reminds us to celebrate differences so you are empowered to bring your authentic self to work. 

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. 

Position Overview: We are seeking a structured and highly collaborative person to join our Global Sales Operations team as the Senior Partner Operations Manager. This global role will support our Channel & Alliances teams, helping to streamline processes, implement and continuously improve and optimize our systems capabilities to enable an evolving GTM that focuses on increasing Partner footprint. Assist with all operations related to the execution of our partner strategy. You will focus on improving business processes, building our systems and data to enable scale, enabling data-driven decision-making, and enhancing the overall effectiveness & efficiency of the Channel and Alliances team at Ping Identity.

Key Responsibilities:

  • Partner closely with & support the global partner sales leadership team to execute on the Channel and Alliances strategy developed and led by the Chief Revenue Officer
  • Hold and lead a cadence of meetings and councils to drive focused execution of our Channel & Alliances strategies and initiatives. 
  • Drive data-backed decision-making within the Channel and Alliances team by supporting data, dashboarding and reporting needs. Own the generation of reporting, presentation of materials, and presentation of insights and recommendations from the data.
  • Design all core channel metrics, data insights, and reporting and align stakeholders to a single source of truth for measuring ongoing Channel & Alliances business performance. Be the internal subject matter expert on any and all partner-related data captured at Ping Identity.
  • Manage the partner sales forecast and pipeline reporting process. Ensure the cleanliness and completion of key Salesforce data as a routine process. Proactively manage partner data within Salesforce to ensure an accurate forecast and results are available for the Channel and Alliances team.
  • Support Global Sales Operations initiatives broadly. Work autonomously on complex, cross-functional, and multifaceted projects with partner overlap. 
  • Lead all operational initiatives supporting partner go-to-market motions. Focus on streamlining the partner sales process and scaling the ongoing management of partner processes and workflows.
  • Maintain a regular cadence of feedback gathering and reviews to  assess what is working and not working and drive business process improvements.
  • Lead strategic and operational initiatives that drive efficiency and effectiveness improvements across the Channel and Alliances team.
  • Implement, administer, and ensure the adoption of key partner-focused systems & tools
  • Lead operational workstreams focusing on processes that impact partners, including but not limited to partner onboarding, deal registration, new product launches, and pricing updates.
  • Provide project leadership and management on any tool implementations, major project deployments, and operational changes related to execution of our Channel & Alliances strategy.

Qualifications:

  • 7+ years of experience in Channel Operations, Revenue Operations, or Sales Operations for a complex SaaS business with a channel strategy.
  • Proven track record working with Channel and Alliance Partners in an indirect sales model, managing pipeline, sales forecasts, carrying, and achieving new sales targets.
  • Deep analytical skills, with a demonstrated ability to pull themes & insights from data, incorporating it into broader business context
  • Strong working knowledge of Salesforce CRM and PRM solutions and other technologies used to enable channel partners and administer channel partner programs.
  • A proven track record for creating and evolving new and existing processes to drive standards and practices to increase efficiencies within a fast-paced organization.
  • Exemplary interpersonal and communication skills, including the ability to generate executive-facing materials and present to large audiences and executives alike.
  • Proven ability to operate within ambiguous situations and multiple constraints.
  • Acute attention to detail, creative problem-solving skills, customer-service attitude, unrelenting curiosity, and a strong work ethic.
  • An active team player who takes initiative to not just identify problems but proactively recommend and implement solutions.

Base Hiring Range: $134,000-$167,000

In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. 

Here are just a few of the things that make Ping special:

  • A company culture that empowers you to do your best work.
  • Employee Resource Groups that create a sense of belonging for everyone.
  • Regular company and team bonding events.
  • Competitive benefits and perks.
  • Global volunteering and community initiatives

Our Benefits: 

  • Generous PTO & Holiday Schedule 
  • Parental Leave
  • Progressive Healthcare Options
  • Retirement Programs
  • Opportunity for Education Reimbursement 
  • Commuter Offset (Specific locations) 

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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