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Desktop Support Engineer

USA - Office - Denver, CO

About Ping Identity: 

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. 

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. 

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Diversity, reminds us to celebrate differences so you are empowered to bring your authentic self to work. 

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. 

As a Desktop Support Engineer you will directly support Ping employees in Denver and around the globe. You will solve problems and be responsible for maintaining IT infrastructure in the Denver site.

You Will:

  • Report to the Manager, Desktop Support, and provide Tier 1 end-user support through various channels such as phone, in-person, and ticketing system for all IT-related questions and issues from Ping Identity employees and affiliates.
  • Prioritize support tickets, identifying those requiring urgent attention, and perform problem analysis to recognize support call trends and areas for improvement.
  • Contribute to the knowledge base by creating articles to document common issues and configurations, fostering self-service troubleshooting among employees.
  • Manage software licenses, including assignment and tracking, to ensure compliance and efficiency.
  • Handle IT hardware assets, including issuance, tracking, and maintenance of computers, monitors, phones, and peripherals.
  • Facilitate the onboarding process for new employees by provisioning equipment, setting up logins, and providing orientation to the IT environment.
  • Manage the offboarding process for departing employees, including disabling access and collecting assets to maintain security and inventory accuracy.
  • Perform various facilities-related tasks, such as office moves, shipping/receiving, and providing support for conference rooms.
  • Coordinate with vendors for warranty repairs of IT assets, ensuring timely resolution and minimal disruption to operations.

You Have:

  • 2-4 years of experience in an IT support role, demonstrating a solid foundation in providing technical assistance to end-users.
  • Proficiency in supporting MacOS and Windows 10 systems, with hands-on experience troubleshooting common issues and configurations.
  • Experience providing hardware support for both Apple and Windows (Dell, Microsoft, etc.) devices, including installation, maintenance, and repair.
  • Familiarity with Jamf Pro and Microsoft client support tools, enabling efficient management and troubleshooting of endpoints.
  • Knowledge of Active Directory and Google G Suite administration, including user management and access control.
  • AS or BS in Information Technology, Computer Science, or equivalent experience, indicating a formal education or relevant certifications in the field.

Salary Range: $60,000-65,000

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. 

Here are just a few of the things that make Ping special:

  • A company culture that empowers you to do your best work.
  • Employee Resource Groups that create a sense of belonging for everyone.
  • Regular company and team bonding events.
  • Competitive benefits and perks.
  • Global volunteering and community initiatives

Our Benefits: 

  • Generous PTO & Holiday Schedule 
  • Parental Leave
  • Progressive Healthcare Options
  • Retirement Programs
  • Opportunity for Education Reimbursement 
  • Commuter Offset (Specific locations) 

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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